Jenolin Johnson's Articles
Connect Claude to Your Knowledge Base with MCP: Step-by-Step...
May 1, 2026 • Jenolin Johnson
MCP (Model Context Protocol) is an open standard released by Anthropic in 2024 for working with thei...
Knowledge Base Automation: Custom Fields, SCIM Provisioning ...
Apr 3, 2026 • Jenolin Johnson
There's a particular kind of frustration that quietly builds as teams grow. Not the loud, urgent kin...
How MCP Servers Unlock Your Documentation for AI Assistants
Mar 30, 2026 • Jenolin Johnson
Every technical writer knows what documentation tax is, even though it's a cost that every team has ...
February 2026 Updates: Multi-user Workflow, Improved Tables ...
Mar 9, 2026 • Jenolin Johnson
February may be the shortest month of the year, but it delivered meaningful improvements where they ...
Introducing Eddy AI Chatbot: Turning Documentation into Seam...
Feb 5, 2026 • Jenolin Johnson
Do you remember what it was like to try to train a chatbot within a limited environment Sharing the ...
What Is an Enterprise Wiki and Why Modern Organizations Need...
Jan 9, 2026 • Jenolin Johnson
Are you wondering what an enterprise wiki is and how it works Do you want to know its benefits and w...
Document360’s 2025: Milestones, Moments, and Major Highlights
Jan 5, 2026 • Jenolin Johnson
2025 for Document360 was definitely not just another year. It was the kind of year where you look ba...
Confluence to Document360 Migration Guide | End-to-End Process
Dec 3, 2025 • Jenolin Johnson
Planning to migrate from Confluence to Document360 You've landed on the right page. Making the switc...
Top Common Knowledge Base Mistakes and How to Avoid Them
Sep 18, 2025 • Jenolin Johnson
Do you want to create a knowledge base that delights your users instead of frustrating them Or you w...
Why Document Accessibility Matters: A Guide for Businesses a...
Jun 6, 2025 • Jenolin Johnson
From Word Documents to Excel Sheets to PDFs, we use documents across organizations every day. Howev...