Here’s our library of resources around online documentation, knowledge base & more. They are available in different formats like guides, eBooks, videos, podcasts & more.
eBook
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Request for Proposal Template – Knowledge Base Drafting a business case for procuring a knowledge base solution for your business use case. Gathering business requirements for building a public or internal knowledge base is a tedious process. This involves collecting and prioritizing business requirements from various stakeholders. The customer persona for your knowledge base should […]...
eBook
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Guide to setup documentation workflow Empower content writers with optimal framework and processes to do their best Hiring content writers to create product documentation is a great way to build a knowledge management practice. Just providing content writers with content strategy is not good enough. What is the right documentation workflow? What kind of guidelines […]...
eBook
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Rapid guide to launch your Knowledge Base Successful customer support starts with a great knowledge base Impeccable support resources, tools, and techniques are available to respond to your customers’ queries. But which one will give the right solution at a right time? Which one is well-organized, standard and highly informative? Our eBook will show you […]...
Oct 21, 2022 • Kingson S
When you buy a new product it comes with a manual to instruct you in how to use...
Oct 22, 2021 • Jubina Prabhakaran
Did you know that employees spend nearly 2 hours per day searching for and gath...
Mar 15, 2018 • Christina Comben
We all know the importance of choosing the right knowledge base software when i...
Nov 19, 2020 • Jubina Prabhakaran
An FAQs page is something you may have thought about for your company, as a way...
Sep 18, 2020 • Document360 Team
knowledge base (noun) a compendium of self-service information that is avai...
Jan 23, 2018 • Catherine Heath
Documentation is the most rock n’ roll part of a SaaS company, right Probably...
Jan 13, 2022 • Jubina Prabhakaran
User manuals are hugely important for users seeking to understand products and ...
Jun 14, 2022 • Selvaraaju Murugesan
Table of Contents What is Project DocumentationBenefits of Project...
Jun 11, 2021 • Pradeepa somasundaram
Introduction When your business expands, you get more and more moving parts an...
Jan 21, 2022 • Kingson S
All software products with simple or complex needs should be accompanied by tec...
This definitive guide will cover everything you need to know about knowledge base software...
This complete guide will cover everything you need to know about writing Knowledge Base...
In this guide we’ll be covering exactly what internal knowledge base software...
Sep 22, 2022 • Megan Driscoll
Megan Driscoll, Senior Technical Writer at HubSpot joins us to discuss Hubspot’s documentation process in this episode of Knowledgebase Ninjas...
Apr 22, 2020• Tom Johnson
Tom Johnson, Senior Technical Programmer Writer at Amazon joins us in this episode of Knowledgebase Ninjas to talk about his technical documentation...
Jul 8, 2022 • Jubina Prabhakaran
It’s a fact that customers don’t always want to speak to your representativ...
Apr 2, 2021 • Document360 Team
Customers are desperate to find the information they need – and quickly This ...
Jul 7, 2020 • Jubina Prabhakaran
Table of Contents What is user documentation Benefits of user docum...
Jul 11, 2018 • Sriram Hariharan
Having worked as a Technical Writer for about 10 years in my career, I’ve use...
Dec 17, 2021 • Pradeepa somasundaram
Today's customers are net crawlers, and they need to find answers to their quer...
Jul 30, 2021 • Pradeepa somasundaram
There’s so much more to your software product than just the code In order for...
Oct 9, 2020 • Document360 Team
Introduction Every company’s reputation relies on its customers If the wo...
Feb 11, 2022 • Jubina Prabhakaran
No matter which platform you are running your eCommerce business, customer serv...
Aug 1, 2019 • Document360 Team
Good technical writing is in the eye of the beholder, or so they say But the re...
The AI tag recommender feature in Document360 suggest relevant tags for your article or category pag...
The API documentation functionality in Document360 offers “Try it” option which allows developer...
Introducing Document360’s API Documentation to elevate developer experience with Documentation Doc...