Why SaaS companies rely on Knowledge base?
Leverage the power of the Knowledge base platform to skyrocket your customer experience!
- Huge reduction in support tickets saving employee time
- Retrieve search queries & FAQs anywhere anytime
- Less time spend on searching for ‘how-to’
- Secure knowledge base for customer onboarding
- Single source of knowledge base for collaborated remote working
Knowledge base assistance
Search for helpful articles right within your web page, end-users can search and read your knowledge base immediately.
Private knowledge base
Restrict public access to the information. Only invited members can gain access to the knowledge base.
Integrations and extenstions
Connect Document360 with the tools you already use to have all your team’s work in one place.
Customers look upon you as the primary source of information. Create a self-service experience portal to improve customer satisfaction.
- Reducing friction in looking for help
- No installation- access anytime anywhere
- Avoid queueing in help desk
Replace old silos of knowledge management with centralized SaaS Knowledge baseBook a Demo
Roles and permissions
Allows you to grant access and set permission rules for different roles: read, write, edit, publish, etc.
Single sign-on (SSO) is an authentication method that enables users to access multiple projects with one login credentials.
Keeps your online knowledge base secure by using end-to-end encryption with its cloud storage partner.
Integrations & Extensions
Document360 works hand in hand with your existing help desk, analytics, commenting, and chat products both ways.
Integration: Helps to bring external systems like chat, commenting, and analytics into your knowledge base.
Extensions: Helps to utilize your knowledge base in the external systems like help desk and chat.Integrations Extensions
Awards & Recognition
Trusted by thousands of user in over 100+ countries
“Document360 has enabled us to jump on a feature-rich, flexible and secure document management system during our early start-up days, without major investments from our side. We were quickly in the position to share specific sets of documentation with our variety of reader groups, in a solid, good-looking and well-maintainable way.”