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Webinar on Public Knowledge Base: Portal Setup to Customer Delight - October 11, 2023 - Register Now!

The SaaS Knowledge base software built for SaaS companies

Instantly create an online Self-Service SaaS Knowledge Base for your Products and Customers (accessed publicly or privately).

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The SaaS Knowledge base software built for SaaS companies

Fueling top SaaS companies

  • McDonald's
  • Whatfix
  • Stackify
  • Mambu
  • LensLock
  • mekari
Why SaaS companies rely on Knowledge base

Why SaaS companies rely on Knowledge base?

Leverage the power of the Knowledge base platform to skyrocket your customer experience!

  • Huge reduction in support tickets saving employee time
  • Retrieve search queries & FAQs anywhere anytime
  • Less time spend on searching for ‘how-to’
  • Secure knowledge base for customer onboarding
  • Single source of knowledge base for collaborated remote working
Knowledge base assistance

Knowledge base assistance

Search for helpful articles right within your web page, end-users can search and read your knowledge base immediately.

Private knowledge base

Private knowledge base

Restrict public access to the information. Only invited members can gain access to the knowledge base.

Integrations and Extenstions

Integrations and extenstions

Connect Document360 with the tools you already use to have all your team’s work in one place.

Reduce churn

Customers look upon you as the primary source of information. Create a self-service experience portal to improve customer satisfaction.

  • Reducing friction in looking for help
  • No installation- access anytime anywhere
  • Avoid queueing in help desk

Replace old silos of knowledge management with centralized SaaS Knowledge base

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Reduce churn
Roles and permissions

Roles and permissions

Allows you to grant access and set permission rules for different roles: read, write, edit, publish, etc.



Single sign-on (SSO) is an authentication method that enables users to access multiple projects with one login credentials.



Keeps your online knowledge base secure by using end-to-end encryption with its cloud storage partner.


Integrations & Extensions

Document360 works hand in hand with your existing help desk, analytics, commenting, and chat products both ways.

Integration: Helps to bring external systems like chat, commenting, and analytics into your knowledge base.

Extensions: Helps to utilize your knowledge base in the external systems like help desk and chat.

Integrations Extensions

Awards & Recognition

Trusted by thousands of user in over 100+ countries

  • Software Reviews
  • Finance Online
  • Source Forge
  • G2 Leader
  • GetApp
  • Crozdesk
  • Software Advice Customer Support

“Document360 has enabled us to jump on a feature-rich, flexible and secure document management system during our early start-up days, without major investments from our side. We were quickly in the position to share specific sets of documentation with our variety of reader groups, in a solid, good-looking and well-maintainable way.”

Arjan Ros

10,000+ people from 80 countries building better customer experiences with Document360

  • wandera
  • quinovas
  • bennetts
  • Cxense
  • paysafe
  • fundanet
  • ozcode
  • maxbyte
  • koorong
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