Of millennials use a search engine to find answers before making a call to get customer service.
Of people prefer self-service support over waiting for a reply.
Of calls come from customers who visited the company’s website first.
Instantly create an online Self-Service SaaS Knowledge Base for your Products and Customers (accessed publicly or privately).
Trusted by global brands
Of millennials use a search engine to find answers before making a call to get customer service.
Of people prefer self-service support over waiting for a reply.
Of calls come from customers who visited the company’s website first.
Leverage the power of the Knowledge base platform to skyrocket your customer experience!
Search for helpful articles right within your web page, end-users can search and read your knowledge base immediately.
Restrict public access to the information. Only invited members can gain access to the knowledge base.
Connect Document360 with the tools you already use to have all your team’s work in one place.
Customers look upon you as the primary source of information. Create a self-service experience portal to improve customer satisfaction.
Replace old silos of knowledge management with a centralized SaaS Knowledge base.
Book a Demo30M +
Articles served per month.
60K +
Articles published per month.
100K +
Active users per month.
Allows you to grant access and set permission rules for different roles: read, write, edit, publish, etc.
Single sign-on (SSO) is an authentication method that enables users to access multiple projects with one login credentials.
Keeps your online knowledge base secure by using end-to-end encryption with its cloud storage partner.