Request for Proposal Template – Knowledge Base
Drafting a business case for procuring a knowledge base solution for your business use case.
Gathering business requirements for building a public or internal knowledge base is a tedious process. This involves collecting and prioritizing business requirements from various stakeholders. The customer persona for your knowledge base should also be analyzed before choosing a knowledge base platform for your organization. How do create a good RFP for your use case?
Our eBook will show you how to collect requirements for an RFP!
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What will you learn from this book?
- Basic business requirements – Common business requirements from various stakeholders.
- Stakeholder consultation model – Operating model in collecting business requirements from various stakeholders.
- Evaluation of platform capabilities from various vendors – Clarity on evaluation metrics to assess vendor solutions.
- Common capabilities of knowledge base platform – Know the common capabilities of a knowledge base platform.
What’s inside
Selecting a knowledge base platform can be a demanding task. To aid your search, we’ve compiled a list of common business requirements and generic capabilities of knowledge base solutions. Our RFP ebook offers guidelines and requirements from various stakeholders to find the right fit for your organization. It also helps you compare and assess knowledge base vendors for your specific business needs.
You’ll learn,
- A step-by-step process in collecting business requirements from various stakeholders.
- How to assess knowledge base solution vendors’ response to your RFP.
- Understanding common capabilities of a knowledge base platform.
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