Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Aug 8, 2019 • Document360 Team
Companies often talk about ‘customer experience’ these days, and less about customer service. …
Jul 25, 2019 • Document360 Team
We’ve reached a point in consumerism where customer support is ready and primed …
Jul 22, 2019 • Document360 Team
Delivering good SAAS customer support is key to long-term success. That much is …
Jul 20, 2019 • Document360 Team
There’s no doubt about it, social media is booming! And it continues to …
Jun 14, 2019 • Tom Hooker
Welcome to the digital era. A world where the majority of people, prospects, …
Jun 10, 2019 • Jade Emmons
Knowledge management systems hold many benefits – for employees and customers alike. Internally, …