Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Apr 1, 2020 • Gowri Ramkumar
Allan Duquette, Technical Writer at Proposify joins us to discuss the importance of …
Mar 27, 2020 • Gowri Ramkumar
Karissa V, Support Specialist at Hotjar joins us to discuss her journey and …
Mar 25, 2020 • Gowri Ramkumar
Colum McAndrew, Knowledge Base Manager at Mimecast joins us to discuss how to …
Feb 28, 2020 • Document360 Team
You may not think of customers complaining as a reason to celebrate. But …
Nov 29, 2019 • Pradeepa somasundaram
Want to build a great Help Center for your product or service? Or …
Nov 1, 2019 • Pradeepa somasundaram
Document360 has a variety of user-friendly support features to make sure that your …
Sep 5, 2019 • Document360 Team
When it comes to operating a SAAS company, it’s critical that the right …
Sep 2, 2019 • Document360 Team
Customer support lies at the heart of your SAAS business. As the means …
Aug 19, 2019 • Document360 Team
Social media plays a fundamental role in the digital world. Facebook, Twitter, Instagram, …
Aug 12, 2019 • Document360 Team
Good customer support can go a long way. We all know what it’s …