Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
How to Document a CLI: A Guide for Command-Line Tools
Jul 10, 2026 • Selvaraaju Murugesan
Command-line tools remain central to how developers build, ship, and automate their work, and that r...
Knowledge Base Best Practices That Reduce Support Tickets
Jul 6, 2026 • Jubina Prabhakaran
Most knowledge bases fail the same way. They are not under-built. They are under-maintained. A team ...
Create Visual Documentation for Humans, Optimize It for AI D...
Jun 29, 2026 • Darshan Sureshkumar
Your documentation now has two readers. There's a person searching for an answer, and the AI assista...
Open Knowledge Format OKF: Turning Docs into Agent Memory
Jun 24, 2026 • Selvaraaju Murugesan
Large Language Models (LLMs) keep getting better, gaining capabilities in every release cycle. Despi...
Docs-as-Evals: Why Technical Writers Are Now Writing the Ans...
Jun 17, 2026 • Selvaraaju Murugesan
Gartner projects that by 2029, agentic AI will resolve 80% of common customer service issues without...
The End of the Screenshot Era in Documentation
Jun 10, 2026 • Selvaraaju Murugesan
It is common nowadays for traffic from AI agents to the docs site to exceed human-generated traffic....
How to Identify and Fix Documentation Gaps Using AI and MCP
Jun 4, 2026 • Selvaraaju Murugesan
Given the proliferation of AI coding tools, every software product release adds new features, and th...
The Enterprise Guide to Knowledge Base Authentication and MC...
Jun 1, 2026 • Darshan Sureshkumar
Document360’s May updates are built around a growing reality in modern documentation where a singl...
Documentation Drift: What It Is, Why It Happens, and How to Fix
May 26, 2026 • Selvaraaju Murugesan
Documentation drift occurs when there is a mismatch between what your documentation article says and...