Jubina Prabhakaran's Articles
Drift+ Document360 – The integration that your support...
Apr 22, 2021 • Jubina Prabhakaran
What's the first thing that comes to your mind when you hear 'Conversational interface' Live chat Ch...
Document360 is awarded ’Top Rated Software’ by G2
Mar 3, 2021 • Jubina Prabhakaran
Document360 #1 rated Knowledge Base Platform, engineered for growing companies, enables you to insta...
Document360 Makes it to Latka 250 Fastest Growing SaaS Compa...
Feb 15, 2021 • Jubina Prabhakaran
Since 2018, we have bootstrapped our way to a 55 person team to better serve you. Today over 450 cus...
28 Customer Service Support Tools to Scale Operations
Aug 28, 2020 • Jubina Prabhakaran
Businesses are always concerned about keeping in contact with their customers. Nowadays, there are m...
Top 10 Knowledge Management Software for 2025
Aug 9, 2020 • Jubina Prabhakaran
Are you considering onboarding knowledge management software for your company but don’t know what�...
Open Source Help Authoring Tools: The Pros and Cons
Mar 15, 2019 • Jubina Prabhakaran
Your product needs great customer service. A crucial part of this is providing documentation to help...
What Is a Knowledge Base and Why Do You Need One?
Dec 18, 2018 • Jubina Prabhakaran
Feeling inundated with the data and constantly searching for a small piece of information from the h...
SEO Best Practices for Optimizing a Knowledge Base
Dec 17, 2018 • Jubina Prabhakaran
Do you want to learn how to optimize your knowledge base for both internal search and search engines...
Open Source Knowledge Base: What’s it, Benefits & Top Tools
Nov 15, 2018 • Jubina Prabhakaran
You may be in the market for new knowledge base software, either because you want to promote interna...
Strategic Approach to Use Knowledge Base as Marketing Tool (...
Oct 24, 2018 • Jubina Prabhakaran
Having a knowledge base has become essential for almost every SaaS company nowadays. Since the SaaS ...