Jade Emmons's Articles
Why Knowledge Management is key to helping your customers he...
Jun 10, 2019 • Jade Emmons
Knowledge management systems hold many benefits - for employees and customers alike. Internally, the...
The power of Knowledge Management: Why you need to document ...
May 24, 2019 • Jade Emmons
We’re living in a knowledge economy. That gives you a ready-made game plan for becoming a market l...
Where to Find Ideas for Knowledge Base Articles
Apr 26, 2019 • Jade Emmons
Knowledge bases are a critical part of your customer support. So you have to make sure they’re sup...
Top 5 Customer Feedback Tools Compared
Apr 12, 2019 • Jade Emmons
Customer feedback is as important to your business as the products you sell. Without it, you’re op...
5 Effective Ways To Get Your Customer To Provide Feedback
Mar 22, 2019 • Jade Emmons
Every business has customers, so every business needs to collect feedback from those customers. Delv...
The Important Differences Between Help Desk and Knowledge Ba...
Nov 22, 2018 • Jade Emmons
Customers now expect companies to provide self-service support, which they usually achieve using a s...
10 Customer Support Best Practices for SaaS Companies
Nov 13, 2018 • Jade Emmons
The saying goes that "the customer always comes first" and it rings especially true for SAAS compani...