Jade Emmons, Author at Document360

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Jade Emmons

Author

Jun 10, 2019 - 8 Mins Read

Why Knowledge Management is key to helping your...

Knowledge management systems hold many benefits - for employees and customers alike. Internally, they imp...

Knowledge Management Jade Emmons

May 24, 2019 - 7 Mins Read

The power of Knowledge Management: Why you need...

We’re living in a knowledge economy. That gives you a ready-made game plan for becoming a market leader...

Knowledge Management Jade Emmons

Apr 26, 2019 - 8 Mins Read

Where to Find Ideas for Knowledge Base Articles

Knowledge bases are a critical part of your customer support. So you have to make sure they’re supporti...

Best Practices Jade Emmons

Apr 12, 2019 - 7 Mins Read

Top 5 Customer Feedback Tools Compared

Customer feedback is as important to your business as the products you sell. Without it, you’re operati...

Customer Support Jade Emmons

Mar 22, 2019 - 8 Mins Read

5 Effective Ways To Get Your Customer To Provid...

Every business has customers, so every business needs to collect feedback from those customers. Delving i...

Customer Support Jade Emmons

Mar 15, 2019 - 7 Mins Read

Open Source Help Authoring Tools: The Pros and Cons

Your product needs great customer service. A crucial part of this is providing documentation to help peop...

Technical Documentation Jade Emmons

Dec 17, 2018 - 17 Mins Read

How to SEO Your Knowledge Base Articles

Search engines have become integral to our everyday lives. Google has even become a verb in the English l...

Best Practices Jade Emmons

Document360 helps your team to create, collaborate and publish a public or internal self-service knowledge base for your software with ease.

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Nov 22, 2018 - 6 Mins Read

The Important Differences Between Help Desk and...

Customers now expect companies to provide self-service support, which they usually achieve using a self-s...

Knowledge Base Software Jade Emmons

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