A Help Center is a digital, comprehensive, self-service on-demand support system available to your customers 24/7. It can include community support and a full-fledged knowledge base with as many support formats as you like, including but not limited to how-to articles, frequently asked questions, video tutorials, and more. This knowledge is accessible to users as an in-window widget for contextual resources based on their in-app behavior or as an easy-to-find, searchable knowledge base.
A well-structured Help Center improves customer experience. Discover how to write impactful articles in this blog, implement best practices from this guide, and get inspired by these examples.
