Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Mar 29, 2019 • Tom Hooker
According to some estimates, companies worldwide lose close to 1.8 trillion US dollars …
Mar 26, 2019 • Catherine Heath
It should come as no surprise that customer service plays a key role …
Mar 22, 2019 • Jade Emmons
Every business has customers, so every business needs to collect feedback from those …
Feb 11, 2019 • Tom Hooker
The probability of converting existing customers is as high as 70%. On the …
Jan 25, 2019 • Murali S
In today’s world, as the advancements in the technology, the accessibility of information, …
Dec 28, 2018 • Tom Hooker
It’s common to find SaaS companies working tirelessly to deliver awesome customer service …
Dec 18, 2018 • Noel Ceta
The definition of knowledge base has changed multiple times throughout the history of …
Nov 29, 2018 • Tom Hooker
Some pundits expect the Software-as-a-Service industry to generate 99.7 billion US dollars in …
Nov 22, 2018 • Jade Emmons
Customers now expect companies to provide self-service support, which they usually achieve using …
Nov 13, 2018 • Jade Emmons
The saying goes that “the customer always comes first” and it rings especially …