✒️ Document360 Blog

Name: Knowledge Base Software
Brand: Document360
Rating: 4.7 (2500 reviews)

Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.

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Salesforce

Oct 18, 2023 • Vijayaraj Veluchamy

Access your knowledge base through your customer relationship platform to provide customer support Access your Document360 knowledge base articles from Salesforce Improve your customer and agent satisfaction by utilizing your knowledge base articles to provide better customer experience. Empower your customer support agents to provide accurate responses to your customer support tickets. Offer your customers […]

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Drift

Sep 21, 2023 • Vijayaraj Veluchamy

Integrate your Knowledge base with Drift to engage website visitors efficiently Connect Document360 Knowledge base to your Drift chats and add context to your conversation. Real-time conversations on the drift chat application with easy access to all your knowledge base articles. Search for articles inside the chat window with simple /command. Share the relevant article […]

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Intercom

Sep 21, 2023 • Vijayaraj Veluchamy

Integrate your Knowledge base with the messenger based business hub Add the Document360 app to your Intercom platform to make the most of your knowledge base. Use Intercom with Document360 to provide real-time support for your web users by searching for and sharing articles (link or article content) from your Document360 knowledge base, without having […]

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Zendesk

Sep 21, 2023 • Vijayaraj Veluchamy

Equip your customer support hub with One-touch Knowledge base access Add the Document360 app to your Zendesk platform to make the most of your knowledge base. With Document360 connected to Zendesk, you can provide on-point response to customer queries by searching for and sharing support articles without having to toggle between different tabs on your […]

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Freshdesk

Sep 21, 2023 • Vijayaraj Veluchamy

Enjoy the full potential of your Freshdesk system with a powerful Knowledge base Add the Document360 app to your Freshdesk platform to make the most of your knowledge base. Carry out customer engagement and conversations to tickets by making use of support articles from your knowledge base without having to jump between different tabs on […]

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