Document360 Team's Articles
Should You Host Your Own Knowledge Base?
Jun 30, 2020 • Document360 Team
So you’ve decided a knowledge base is right for your company. A knowledge base offers you unprece...
Why do SaaS companies rely on a customer knowledge base?
May 11, 2020 • Document360 Team
Believe it or not, customer service is the core of how you make money in the software industry. Mor...
How these Top SaaS companies deliver market-leading customer...
Apr 30, 2020 • Document360 Team
The environment moves incredibly fast in the software world. Customer support always has to keep pac...
SaaS Self Service: A guide to self-serve and grow your Business
Apr 17, 2020 • Document360 Team
What’s the best of all problems for a SaaS business to have We’d say it’s when there are too m...
What If You’d Switch To A Knowledge Base Instead of Wiki?
Mar 27, 2020 • Document360 Team
Introduction There it is, sitting at the bottom of your projects list, always getting pushed down t...
9 Customer Support Faux Pas That Enrage Customers (And What ...
Mar 19, 2020 • Document360 Team
If you spend any time at all on Reddit, you can easily find many examples of customer support incide...
Convincing your Developers to Write Technical Product Docume...
Mar 13, 2020 • Document360 Team
In a perfect world, everyone in the company would jump at the chance to write documentation. If you�...
Finding The time To Write Software Documentation In A Busy S...
Mar 6, 2020 • Document360 Team
As a company that makes knowledge-based software, we’re innately biased toward the value of good d...
Transform Haters Into Advocates: The Power Of Customer Suppo...
Feb 28, 2020 • Document360 Team
You may not think of customers complaining as a reason to celebrate. But today’s most successful b...
Using a Knowledge Base To Drive SaaS Business Growth
Dec 2, 2019 • Document360 Team
If you run or work in a SaaS business, you may be well aware that the competition in your sector is ...