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Of consumers say easy access to support and information can make them fall in love with a brand.


Of businesses estimate that effective knowledge management disciplines increase company productivity by up to 40%.


Of companies offering web or mobile self-service have seen an increase in their website traffic.

About Whatfix

Whatfix is a digital adoption platform that allows enterprises to add a layer of content to onboard, train, and provide contextual help as in-app guidance.

Documentation Challenges

We were using Confluence (server) initially and wanted a documentation focussed solution rather than a collaborative platform that can ALSO be used for documentation. Our needs were simple and we were looking for a complete solution rather than have to go to several vendors to address different needs(authoring/publishing/hosting).

Document360 is your one-stop-solution for all your authoring and publishing needs.

The attention to detail is what impressed me the most about Document360. Most features are well designed and thoughtful. What I like the most is their transparency when it comes to the roadmap, and how attentive they are to what’s burning for customers. Customer support is also great and I was impressed with the team that handled the content migration for us. They were very responsive and eager to please.

Related Case Studies

10,000 people from 80 countries in 300+ businesses build better customer experiences with Document360

  • microsoft
  • Stackify
  • skuid
  • Harvard
  • Cxense
  • Mambu
  • reggora
  • Koorong
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