Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Feb 20, 2019 • Tom Hooker
Creating a reliable customer support department is a critical step for all SaaS …
Feb 11, 2019 • Tom Hooker
The probability of converting existing customers is as high as 70%. On the …
Dec 28, 2018 • Tom Hooker
It’s common to find SaaS companies working tirelessly to deliver awesome customer service …