Jubina Prabhakaran's Articles
How to Document your change management process?
Jun 29, 2021 • Jubina Prabhakaran
All businesses must change and adapt, at the risk of becoming obsolete. However, the outcome of chan...
Drift+ Document360 – The integration that your support...
Apr 22, 2021 • Jubina Prabhakaran
What's the first thing that comes to your mind when you hear 'Conversational interface' Live chat Ch...
Top 10 SaaS knowledge base examples to learn from
Apr 2, 2021 • Jubina Prabhakaran
Customers are desperate to find the information they need – and quickly. This is especially the ca...
Document360 is awarded ’Top Rated Software’ by G2
Mar 3, 2021 • Jubina Prabhakaran
Document360 #1 rated Knowledge Base Platform, engineered for growing companies, enables you to insta...
Document360 Makes it to Latka 250 Fastest Growing SaaS Compa...
Feb 15, 2021 • Jubina Prabhakaran
Since 2018, we have bootstrapped our way to a 55 person team to better serve you. Today over 450 cus...
Customer Onboarding for 2026: Steps, Best Practices & Examples
Dec 11, 2020 • Jubina Prabhakaran
When you buy a new software product, what’s the first thing you do Log in, and then learn how to u...
Guide to Reduce Customer Support Tickets
Oct 30, 2020 • Jubina Prabhakaran
More customers equals more revenue, which is great news for your business. The not-so-good news is t...
Ultimate Guide to Creating an Effective Self-Service Knowled...
Sep 18, 2020 • Jubina Prabhakaran
To put it in simple words, A self-service knowledge base is nothing but A well-prepared document ...
28 Customer Service Support Tools to Scale Operations
Aug 28, 2020 • Jubina Prabhakaran
Businesses are always concerned about keeping in contact with their customers. Nowadays, there are m...
Top 10 Knowledge Management Software for 2025
Aug 9, 2020 • Jubina Prabhakaran
Are you considering onboarding knowledge management software for your company but don’t know what�...