Jubina Prabhakaran's Articles
Best Onboarding Practices For New Employee
Mar 11, 2022 • Jubina Prabhakaran
Employees are an invaluable asset to your organization. A good onboarding will deepen the relationsh...
Top 8 ECommerce Customer Service Best Practices to Follow
Feb 11, 2022 • Jubina Prabhakaran
No matter which platform you are running your eCommerce business, customer service is essential. Pri...
Create an Employee Handbook: A Comprehensive Guide
Feb 3, 2022 • Jubina Prabhakaran
How do you communicate company policies to your employees The thumb rule for any organization is to ...
Creating a User Manual: A Step-by-Step Guide for 2026
Jan 13, 2022 • Jubina Prabhakaran
📝 TL;DR Most teams treat the user manual as a deliverable. The ones getting the most out of it...
What is Tacit Knowledge: Importance, Benefits & Examples
Dec 24, 2021 • Jubina Prabhakaran
When you think you’ve seen it all, one thing rings true — the only certainty is uncertainty. No...
What is Knowledge Centered Service (KCS): Complete Guide
Nov 26, 2021 • Jubina Prabhakaran
Every customer support team relies on knowledge at the heart of their workflows – an individual ag...
How to Create An Internal Wiki: Types, Benefits & Tools
Oct 22, 2021 • Jubina Prabhakaran
Did you know that employees spend nearly 2 hours per day searching for and gathering information Thi...
How to Enhance Internal Communication using a Knowledge Base
Aug 17, 2021 • Jubina Prabhakaran
Many companies are aware of the need to have a customer-facing knowledge base, to enhance customer s...
The benefits of standalone knowledge base software for your ...
Jul 20, 2021 • Jubina Prabhakaran
At Document360 we make and sell standalone knowledge base software. This means that our software doe...
How to Document your change management process?
Jun 29, 2021 • Jubina Prabhakaran
All businesses must change and adapt, at the risk of becoming obsolete. However, the outcome of chan...