Jubina Prabhakaran's Articles
What is Customer Churn and 9 Proven Ways to Reduce It
Feb 15, 2019 • Jubina Prabhakaran
Customer churn also referred to as customer attrition, is a business metric that directly represents...
What Is a Knowledge Base and Why Do You Need One?
Dec 18, 2018 • Jubina Prabhakaran
Feeling inundated with the data and constantly searching for a small piece of information from the h...
SEO Best Practices for Optimizing a Knowledge Base
Dec 17, 2018 • Jubina Prabhakaran
Do you want to learn how to optimize your knowledge base for both internal search and search engines...
5 Alternatives to Zendesk Knowledge Base for 2026
Dec 6, 2018 • Jubina Prabhakaran
Zendesk has been helping support teams since 2017 by building help articles, linking them to tickets...
Open Source Knowledge Base: What’s it, Benefits & Top Tools
Nov 15, 2018 • Jubina Prabhakaran
You may be in the market for new knowledge base software, either because you want to promote interna...
Strategic Approach to Use Knowledge Base as Marketing Tool (...
Oct 24, 2018 • Jubina Prabhakaran
Having a knowledge base has become essential for almost every SaaS company nowadays. Since the SaaS ...
Knowledge Base Best Practices That Reduce Support Tickets
Aug 6, 2018 • Jubina Prabhakaran
Most knowledge bases fail the same way. They are not under-built. They are under-maintained. A team ...