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Intelligence meets information
Unlocking the power of AI to empower organizations to efficiently create, organize, manage, share, and leverage their knowledge assets.
AI Writing Agent
Turn any video, text file, audio, or prompt into structured documentation in minutes.
Transform video recordings into readable content
Upload a feature, product walkthrough, or any other video and let Eddy AI take it from there. It’ll transcribe, extract insights, insert relevant screenshots, embed media, and even optimize for SEO with titles, tags, and meta descriptions.
Repurpose text & audio files into structured articles
Upload a text file, a Word document, or even your .mp3 audio file, and Eddy AI will generate content supporting SEO best practices. You can scale content across products, languages, and teams while keeping your editorial standards intact.
Just type a prompt, Eddy AI will build the content
Give Eddy AI a prompt, and it will build a full-length article, pulling context from your existing knowledge or web-based sources. Formatting, tone, links, and even FAQs - Eddy AI will have it covered.
Style guides for writing agent
Add your personalized style guide so the Writing Agent crafts consistent, on-brand, and unmistakably yours documentation.
Time Saving
Helps content creators quickly add Alt-text to images, apply SEO meta descriptions and tags, generate article titles, and even clean up duplicated paragraphs across articles, saving hours of manual work.
Productivity Boost
Maximize your content creators’ performance with AI that helps them create new knowledge, enhance existing content, and maintain consistency by identifying similar or repeated paragraphs effortlessly.
Customer Experience
Facilitates customer conversations for improved interaction with your knowledge base. Customers can ask follow-up questions to receive more specific responses.
Ask
Helps your customers engage with content better and get answers to their questions in any format.
Manage
Supports you to undertake admin related activities at scale and you can stay in control over the outputs.
Automate
Accelerate content creation utilizing existing content with ease.
Write
Streamlines content creation process by curating content from various trusted sources to produce new knowledge.
"AI Article summarizer delivers one-click content summaries, enabling users to quickly grasp articles in significantly less time."
Noam Huri | Algosec
Top choice on G2, Capterra, and beyond...
❓Frequently Asked Questions
What is Eddy AI in Document360?
Eddy AI is Document360's integrated AI layer. It provides tools for writers (AI Writing Agent, Duplicate Content Detection, and Glossary Generator) and for readers (AI Search, Article Summarizer, Text to Audio converter, and AI Chatbot).
What can Eddy AI do for writers?
Eddy AI can generate article drafts from prompts, videos, audio files, or transcripts; extend, refine, or summarize content within the editor; generate SEO metadata; recommend tags and titles; generate alt text for images; and detect duplicate content.
What can Eddy AI do for readers on the knowledge base site?
Readers can use Eddy AI's assistive search to ask questions in natural language and receive answers sourced from the knowledge base. Eddy AI also provides one-click article summaries and a text-to-audio feature that reads articles aloud.
Does Document360's Eddy AI support MCP (Model Context Protocol)?
Yes. Document360 introduced MCP Server support (v12.3.1) allowing MCP-compatible AI tools such as ChatGPT, Claude, and Copilot to connect to your knowledge base. Through the MCP server, AI tools can perform searches, read articles, retrieve URLs, and list categories. Also based on configured permissions, create or update articles.
