Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
Docs-as-Evals: Why Technical Writers Are Now Writing the Ans...
Jun 17, 2026 • Selvaraaju Murugesan
Gartner projects that by 2029, agentic AI will resolve 80% of common customer service issues without...
The End of the Screenshot Era in Documentation
Jun 10, 2026 • Selvaraaju Murugesan
It is common nowadays for traffic from AI agents to the docs site to exceed human-generated traffic....
How to Identify and Fix Documentation Gaps Using AI and MCP
Jun 4, 2026 • Selvaraaju Murugesan
Given the proliferation of AI coding tools, every software product release adds new features, and th...
The Enterprise Guide to Knowledge Base Authentication and MC...
Jun 1, 2026 • Darshan Sureshkumar
Document360’s May updates are built around a growing reality in modern documentation where a singl...
Documentation Drift: What It Is, Why It Happens, and How to Fix
May 26, 2026 • Selvaraaju Murugesan
Documentation drift occurs when there is a mismatch between what your documentation article says and...
MCP Servers vs. Skills: Why Technical Documentation Needs Both
May 20, 2026 • Selvaraaju Murugesan
Customers are using general-purpose AI assistants such as Claude, Gemini, ChatGPT, and so on to unde...
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Technical Writing in the Age of AI: Skills, Strate...
Jun 4, 2026 • Gowri Ramkumar
From Developer to Tech Writer: How AI, Empathy and...
May 27, 2026 • Gowri Ramkumar
The Role of Cybersecurity Documentation: Beyond Co...
May 20, 2026 • Gowri Ramkumar
No One Wants to Submit a Ticket: Role of Documenta...
Apr 29, 2026 • Gowri Ramkumar
Building Down-to-Earth Documentation: Lessons from...
Apr 16, 2026 • Gowri Ramkumar
Numbers vs. Narratives: Measuring Documentation th...
Mar 3, 2026 • Gowri Ramkumar
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