EN 
Pro Analytics
Know how readers consume your help articles across geographies and spot trends in your reader data. This enables you to deliver smarter, more relevant help with every document.
Trusted by thousands of businesses across 150+ countries
Geo Analytics
- Track reader locations to tailor content that resonates with their region and context.
- Spot regional adoption trends to prioritize translations or localized content.
- Compare usage patterns across geographies to identify underserved markets.
Article Performance
- See which articles are driving value through views, likes, and engagement.
- Identify underperforming content and close knowledge gaps quickly.
- Measure how updates improve article relevance and reader satisfaction.
Search Analytics
- Identify zero-result queries and create content that fills the gap.
- Understand the search-to-click ratios.
- Track trending search terms to address evolving needs.
Uncover content performance with deep analytics
AI Search Analytics
- Spot gaps where AI couldn’t find answers and refine content accordingly.
- Measure AI query success rate to validate ROI on smarter search.
- Analyse intent recognition trends to improve predictive content creation.
Reader Activity in Projects
- Track who is accessing your internal documentation and how often, or anonymize reader information when needed.
- Measure team-wide adoption of SOPs, playbooks, and product docs.
- Detect knowledge silos through uneven engagement patterns.
Feedback Analytics
- Collect structured and actionable feedback directly on articles.
- Spot recurring pain points highlighted by readers to fix content gaps faster.
- Measure satisfaction by tracking likes, dislikes, and feedback.
Link Status Analytics
- Detect broken or outdated links before readers spot them.
- Ensure content navigation remains smooth and frustration-free.
- Optimize the reader journey with consistent link performance.
Page Not Found Analytics
- Track 404-page hits to identify missing or outdated articles.
- Proactively close gaps before they hurt customer experience
- Monitor recurring errors to improve overall site health.
Third-Party Analytics
- Integrate with tools like Google Analytics to analyze trends.
- Track the impact of documentation on product adoption.
- Measure your knowledge base ROI with cross-platform reporting.
Gain competitive edge with actionable intelligence
Without Document360
- We publish articles and just hope they’re helpful.
- We have no idea what our users are actually searching for.
- Users complain about broken links we didn’t know existed.
- We don’t know if our internal teams are even reading the new SOPs.
- It’s impossible to prove the financial ROI of our knowledge base.
With Document360
- We know exactly which articles drive the most engagement.
- We see every user search, instantly identifying trends and content gaps.
- We proactively detect and fix broken links before they frustrate users.
- We track reader activity on private content to adoption & accountability.
- We evaluate documentation performance to prove clear business ROI.
❓Frequently Asked Questions
What metrics does Document360's Analytics track for articles?
Document360 tracks views (unique clicks per browser), reads (engagement based on scrolling, clicking, and time spent on your article), likes, and dislikes for each article. These metrics are available at the article level and in aggregate across the entire knowledge base.
What does Document360's Search Analytics show?
Search Analytics identifies zero-result queries (searches that returned no articles), shows search-to-click ratios, and highlights popular search terms. This helps you spot content gaps and understand what readers are actively looking for.
Can I see article performance broken down by geography?
Yes. Document360's Geo Analytics tracks reader locations to show which countries are generating views. You can view article performance by country, filter by date, and export the data as a CSV.
Can I track team contributions through Document360 Analytics?
Yes. The User Analytics section shows articles created and updated per team member and includes a Top Performers view ranked by contributions. Contributors see stats only for articles they have created or updated; admins see organization-wide data.