Make documentation a
visual experience

Create visual guides & videos, manage them in one place with localization support.

Document360 Engage dashboard showing Create flows and existing assets

Trusted by thousands of businesses across 150+ countries

Create content that clicks

Show, don’t just tell.

Turn complex tasks into content readers can watch, explore, and follow.

Document360 interactive video creation dialog

Interactive videos

Let readers learn by doing.

Build clickable product tours with guided interactions, hotspots, and tooltips.

Document360 explainer video creation screen

Explainer videos

Make every step clear.

Record your screen, with or without a camera, to explain workflows visually.

Document360 step-by-step guide creation dialog

Step-by-step guides

Guide users from start to finish.

Capture workflows as click-by-click instructions for onboarding and support.

One organized workspace

All your interactive content. One dashboard.

Find and manage guides and videos without searching through individual articles.

Search and filter by type, language, contributor, status, and date.
Preview, edit, clone, and manage assets in one place.
See article usage and content details at a glance.

Create once. Reuse everywhere.

One asset. Endless possibilities.

Reuse explainer and interactive videos across articles without creating copies. Update a shared video once, and every linked article stays in sync.

Keep the same content consistent across articles.
Remove an embed without deleting the original asset.

Document360 editor showing how existing interactive assets are inserted into articles

Make every experience feel local.

Translate guides and videos into your knowledge base languages, without recreating the content.

Localize text, subtitles, CTAs, hotspots, and AI voiceovers.
Translate one asset or multiple assets at once.
See translation character counts before confirming; check available credits in Workspace & localization.

Document360 Engage bulk translation interface

Keep content in control

Know where every asset is used.

See linked articles, languages, and revision details before making changes.

Make changes with confidence.

Check dependencies before updating or deleting shared assets. Know which articles are affected and avoid surprises.

View linked articles and revision statuses.
Review dependencies before deletion.
Control access with role-based permissions.

Document360 Engage linked articles and revision dependencies

Built for the way teams work

Help every team explain better.

Technical Writers

Build and maintain consistent visual documentation.

Product Teams

Demonstrate new features with clickable tours.

Customer Support

Help customers complete tasks independently.

Enablement Teams

Scale onboarding with reusable multilingual guides.

Real ratings from real users

Rating 4.7

>3000 reviews

What our customers
achieved with Document360

Document360 allows us to have a quick, efficient, and up-to-date Knowledgebase for internal use for our agents.

Christopher M

Technical Support Supervisor, Boise Cascade

Document360 is contributing to the education of not only our users but the customer support team as well! Our support team is able to easily reference the knowledge base during their interactions which helps to also reduce their handling time.

Natasha G

Customer Experience Manager, Soothe

All of our call center agents can self-serve now and they absolutely love this product. This is a simple knowledge base without all the extras (unlike zendesk) at a good price.

Heather J

Fetchpet

FAQs

What is Document360 Engage?

A centralized workspace to create, manage, reuse, and translate interactive videos, explainer videos, and step-by-step guides.
Can I reuse the same video or guide in multiple articles?

Yes. Explainer and interactive videos are linked, not copied. Updating a shared video updates every article that uses it.
What can I translate with Eddy AI?

Guides and videos can be translated into configured knowledge base languages. Supported video elements include text, subtitles, calls to action, AI voiceovers, and interactive video hotspot titles, and descriptions.
Will readers see the correct language?

Readers see the asset version matching their knowledge base language. When unavailable, the default-language version is shown.
Can I see which articles use an asset?

Yes. Engage shows linked articles and, where accessible, workspace, language, and revision information.

Make every explanation a visual experience.

Create visual content, reuse videos across articles, and deliver experiences in more languages.

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