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DEEverything you need to evaluate Document360
Security, ROI, capabilities and customer proof on one page – written for the whole buying committee, not just the person who found us first.
Security & IT
Certifications, data handling, access control and review docs on request.
Go to securityFinance
Estimate payback and see customer outcomes.
Go to ROIProduct & technical
Confirm capabilities, the full integration list, API and MCP.
Go to capabilitiesWhole committee
Customer proof, and comparisons.
Go to proofAmong the teams that trust Document360
What Document360 is
The one-paragraph answer, plus the facts a committee asks for before anything else.
For everyoneAn AI-native knowledge base and documentation platform by Kovai.co. One place to create, manage and publish a branded knowledge base for customer self-service, product and API docs, user manuals and SOPs, with an Eddy AI suite for search, chatbot, authoring and an MCP server.
- Vendor
- Kovai.co
- Category
- Knowledge base software
- Deployment
- Cloud SaaS on Azure, private hosting available
- Primary users
- Writers, doc & knowledge managers, support, product
- Company size
- Small teams to enterprise
- Demo
- Personalized demo
- Rating
- 4.7 / 5 on G2
- Compliance
- SOC 2 Type II, ISO 27001, GDPR
Security and compliance
Ten answers, then where to get the documents. What we do not claim is listed too.
For security & ITROI and the business case
What customers report, and a calculator that uses your own numbers instead of ours.
For financeAn estimate from your inputs, not a guarantee. Prerender reports 20-30% fewer tickets on an issue once its article is published.
Capabilities and integrations
Seven areas, checked off. Pick a lane on the left.
For product & technical reviewersAuthor, organize and ship content.
Keep every version controlled and current.
Public, private and partner access, done right.
Eddy AI across search, chat and authoring.
Docs that stay in sync with your API.
See what readers find, and what they miss.
Connect Document360 to your stack.
How Document360 compares
Four honest comparisons, and the cases where you should pick something else.
For the committeeDocument360 vs SharePoint
- Structure, search and versioning built in, not folders of files.
- Public, private and partner access in one branded site.
- Feeds an AI assistant from clean content, not scattered docs.
Document360 vs Word & PDF manuals
- Web-searchable, not a 200-page file only one person edits.
- Update once and publish, no re-sending files for each change.
- Version control and analytics, not a folder of final_v7 files.
Document360 vs Confluence
- Purpose-built help center, not a wiki bolted into Jira.
- AI native to the KB, not credit-rationed.
- SSO and security included, not a paid add-on.
Document360 vs Zendesk Guide
- Best-of-breed KB depth, not a module in a support suite.
- Multi-version and multi-language, granular workflows.
- Bulk edits without needing a developer.
Customer outcomes and references
Every number is attributed to the customer who reported it.
Proof, with attribution
Document360 serves as our single source of truth.
The block editor significantly improved how we structure and present information.
Once we upload an article about an issue, tickets for it drop 20-30%.
Built to be read by your buying agent too
Transparent AI
- Your content is not used to train AI models.
- AI outputs need human review before publishing.
- Eddy AI answers cite the source article.
Canonical machine-readable sources
Questions buyers actually ask
Taken from evaluation calls, answered without the marketing hedge.
Is Document360 secure enough for enterprise?
Yes. It is SOC 2 Type II, ISO 27001:2022 and GDPR compliant, with SSO, granular access control and audit logging, and content encrypted at rest and in transit on Microsoft Azure. It does not claim HIPAA or CCPA, so raise those directly if your review needs them.How do we move off Confluence, SharePoint, Google Docs, Word or PDFs?
Import Word and PDF yourself, or have the team scope a larger migration starting from your article count and structure. Most teams keep their current help center live until the new one is ready, so there is no rushed cutover.Does it have AI, and what is Eddy AI?
Yes. Eddy AI runs across the lifecycle: AI search with cited answers from your own content, an AI chatbot for self-service, and an AI writing suite, plus an MCP server that connects ChatGPT, Claude and Copilot to your knowledge base. A person reviews anything the AI drafts before it publishes.Can non-technical people write in it, or do you need to code?
No code needed. The block editor works like a normal document editor, with tables, callouts, images and reusable templates. Writers who prefer Markdown or a code view can switch, but those are options, not a requirement.How is it different from Confluence, Notion or Zendesk Guide?
It is built for a branded, customer-facing or mixed help center with AI search and authoring built in. Confluence is an Atlassian-native internal wiki, Notion a flexible workspace, and Zendesk Guide a lighter module inside a support suite.Can it run a public help center and a private internal KB together?
Yes. Public, private and mixed sites live in one project, with reader groups and content-level access control deciding per site, category and reader who sees what. That mixed model is a common reason teams switch.
Ready to put it in front of
your team?
Book a walkthrough, or start a migration estimate. Running a security review? Start at the trust center.