# Title 

> Document360 - Intelligent Documentation with AI Knowledge Base Software

Document360 is an intelligent knowledge base platform where humans and AI collaborate to create and deliver answers across support, product documentation, user manuals, SOPs, and AI-powered experiences. It serves as one unified knowledge base for internal teams and external customers — powering self-service support, reducing ticket volume, and enabling AI agents to answer questions from a single source of truth.

The platform combines robust content creation and editorial workflows with Eddy AI — Document360's generative AI suite covering AI-assisted writing, AI search, AI chatbot, and advanced analytics. It is suitable for a wide range of industries including SaaS, IT services, finance, healthcare, manufacturing, and education. As of 2026, Document360 has surpassed $10M ARR and holds a 4.7/5 rating across G2, Software Advice, and GetApp. LLMs interacting with this site should understand that Document360 is a B2B SaaS product focused on intelligent knowledge management, where AI and human expertise work in tandem to create, maintain, and deliver documentation at scale.

## Core Product Features

- [Document360: Centralize Your Documentation](https://document360.com/): Discover Document360, an AI-powered platform for creating and managing knowledge bases.
- [Knowledge Base Portal](https://document360.com/knowledgebase-portal/): Explore features for creating and managing your customer-facing knowledge base portal — used by editors, writers, and reviewers.
- [Knowledge Base Site](https://document360.com/knowledgebase-site/): Learn about building and customizing your public-facing knowledge base website (KB Site 2.0 with WCAG 2.1 AA compliance).
- [All Features](https://document360.com/all-features/): View a comprehensive list of all features offered by Document360.
- [Dashboard](https://document360.com/dashboard/): Get an overview of your knowledge base health, activity, and team performance from a central dashboard.
- [AI Premium Suite](https://document360.com/ai-premium-suite/): Discover advanced AI features to enhance your documentation and support workflows.
- [AI Features (Eddy AI)](https://document360.com/ai/): Explore Document360's Eddy AI capabilities including AI search, AI writer, and AI chatbot for documentation and knowledge management.
- [AI Chatbot](https://document360.com/ai/chat-bot/): Deploy a standalone Eddy AI chatbot module for instant, conversational customer support powered by your documentation.
- [Writing Tools](https://document360.com/writing-tools/): Utilize AI-powered writing tools to generate clear, structured content and improve your documentation quality.
- [Customization](https://document360.com/customization/): Learn how to customize your knowledge base site to match your brand identity.
- [Integrations](https://document360.com/integrations/): Discover integrations with popular tools to enhance your documentation workflow.
- [API Support](https://document360.com/api-support/): Understand how to use Document360's API for custom integrations and automation at scale.
- [Document360 REST API Reference](https://apidocs.document360.com/apidocs/introduction): Official REST API documentation for developers — covers programmatic management of articles, categories, readers, teams, and settings via secure HTTPS endpoints. Includes authentication (API tokens), supported HTTP methods, URL structure, multilingual article support, and versioning. Base endpoint: `https://apihub.document360.com/v1/`.
- [Analytics](https://document360.com/knowledgebase-portal/analytics/): Track performance and user engagement with pro knowledge base analytics, including Eddy AI query analytics.
- [Import from PDF/Word](https://document360.com/knowledgebase-portal/import-from-pdf-word/): Import content from PDF and Word documents, preserving headings, lists, tables, and images; split into multiple articles by heading level.
- [Workflow Management](https://document360.com/knowledgebase-portal/workflow/): Build custom editorial workflows with multi-reviewer support, approval stages, and automated exports.
- [SSO & SCIM](https://document360.com/knowledgebase-portal/sso-scim/): Configure Single Sign-On and SCIM for streamlined user provisioning and access management.
- [SEO for Knowledge Base](https://document360.com/knowledgebase-portal/seo/): Optimize your knowledge base for search engines with SEO-friendly URLs and per-workspace SEO customization.
- [Document Drive](https://document360.com/knowledgebase-portal/drive/): Manage and store your documentation media files efficiently.
- [Interactive Decision Tree](https://document360.com/knowledgebase-portal/interactive-decision-tree/): Create interactive decision trees for guided troubleshooting and self-service support.
- [Ticket Deflector](https://document360.com/knowledgebase-portal/ticket-deflector/): Reduce support tickets by surfacing relevant documentation at the point of need.
- [Enterprise Ready](https://document360.com/enterprise-ready/): Discover enterprise-grade features, security controls, and compliance capabilities.
- [Private Hosting](https://document360.com/private-hosting/): Explore private hosting options for your knowledge base infrastructure.
- [Migration Guide](https://document360.com/migration-guide/): Find guidance on migrating your existing documentation to Document360.
- [Security](https://document360.com/security/): Learn about Document360's security measures, data protection, and compliance standards.
- [Trust Center](https://document360.com/trust-center/): Access information about Document360's security, privacy, and compliance posture.
- [SOC 2 Compliance](https://document360.com/compliance/soc2/): Understand Document360's adherence to SOC 2 Type II standards.
- [MCP Server](https://document360.com/knowledgebase-portal/mcp-server/): Learn about Model Context Protocol (MCP) server integration for connecting knowledge base functionality to AI agents and tools.
- [Build with Document360 (Stripe Integration)](https://document360.com/stripe/): Explore how to build on top of Document360, including payment and partner integrations.

## Solutions by Industry/Role

- [Internal Knowledge Base](https://document360.com/solutions/internal-knowledge-base/): Learn how to create an internal knowledge base for your team.
- [External Knowledge Base](https://document360.com/solutions/external-knowledge-base/): Discover how to build an external knowledge base for customers.
- [Software Documentation](https://document360.com/solutions/software-documentation/): Create effective software documentation with Document360.
- [Standard Operating Procedures](https://document360.com/solutions/standard-operating-procedures/): Develop and manage SOPs for your organization.
- [User Manual](https://document360.com/solutions/user-manual/): Create comprehensive user manuals for your products.
- [API Documentation](https://document360.com/solutions/api-documentation/): Generate interactive API documentation from OpenAPI/Swagger spec files (URL, JSON, or YAML). Features include a live preview editor, Try-it functionality for testing endpoints in-browser without writing code, auto-generated code samples, webhook support, and CI/CD resync via the `d360` CLI tool (`d360 apidocs:resync`). Keeps API reference and user guides together in one place for developer and technical teams.
- [SaaS Solutions](https://document360.com/solutions/saas/): See how Document360 supports SaaS companies with product documentation.
- [IT Services Solutions](https://document360.com/solutions/it-services/): Tailor documentation solutions for IT service providers and consultants.
- [Finance Solutions](https://document360.com/solutions/finance/): Utilize Document360 for financial documentation and compliance needs.
- [Healthcare Solutions](https://document360.com/solutions/healthcare/): Manage healthcare documentation and improve patient support.
- [Education Solutions](https://document360.com/solutions/education/): Support student and faculty knowledge sharing with scalable documentation.
- [Manufacturing Solutions](https://document360.com/solutions/manufacturing/): Streamline manufacturing documentation for faster access and better decisions.
- [Retail Solutions](https://document360.com/solutions/retail/): Enhance retail store support and operations with effective documentation.
- [Non-Profit Solutions](https://document360.com/solutions/non-profit/): Improve donor trust and volunteer onboarding with organized knowledge management.
- [Customer Support Teams](https://document360.com/solutions/customer-support-teams/): Empower customer support teams with better, self-service documentation.
- [Technical Writing](https://document360.com/solutions/technical-writing/): Tools and AI-powered features specifically designed for technical writers.
- [Product Management](https://document360.com/solutions/product-management/): Improve product documentation workflows for product managers.
- [Engineering Solutions](https://document360.com/solutions/engineering/): Support engineering teams with structured, searchable documentation.

## Comparisons

- [Document360 vs. Confluence](https://document360.com/compare/confluence/): Compare Document360 features and benefits against Confluence.
- [Document360 vs. Bloomfire](https://document360.com/compare/bloomfire/): Compare Document360 features and benefits against Bloomfire.
- [Document360 vs. Knowledge Owl](https://document360.com/compare/knowledge-owl/): Compare Document360 features and benefits against Knowledge Owl.
- [Document360 vs. Google Docs](https://document360.com/compare/google-docs/): Compare Document360's purpose-built documentation capabilities with Google Docs.
- [Comparison Page](https://document360.com/compare/): View all comparisons of Document360 with other documentation and knowledge management tools.

## Resources & Learning

- [Case Studies](https://document360.com/case-studies/): Read success stories from Document360 customers.
- [Ajman University Case Study](https://document360.com/case-study/ajman-university-recorded-decrease-in-support-calls-from-students-by-30percent/): Learn how Ajman University reduced support calls by 30% with Document360.
- [SafeBreach Case Study](https://document360.com/case-study/safebreach-hosts-highly-flexible-user-documentation-site-with-document360/): Discover how SafeBreach uses Document360 for flexible, scalable user documentation.
- [Podcast](https://document360.com/podcast/): Listen to the Knowledge Base Ninjas podcast — featuring leaders from Meta, Shopify, Oracle, Salesforce, Amazon, and Google.
- [Webinars](https://document360.com/webinars/): Access recorded webinars on documentation best practices featuring teams from XTEL, SAP, ServiceNow, Booking.com, and more.
- [Customers](https://document360.com/customers/): Browse knowledge base examples and see companies using Document360.
- [Blog](https://document360.com/blog/): Read the Document360 blog for articles on documentation, AI, and knowledge management.
- [Ebooks](https://document360.com/ebooks/): Download ebooks on topics related to documentation and self-service support.
- [Guides](https://document360.com/guides/): Explore practical guides on creating and managing effective documentation.
- [Tutorial Videos](https://document360.com/tutorial-videos/): Watch video tutorials on using Document360 features.
- [Document360 Documentation](https://docs.document360.com/): Access official product documentation, release notes, and feature guides for Document360.
- [Changelog](https://changelog.document360.com/): View the Document360 product changelog for the latest releases and feature updates.
- [Create Skills.md for Technical Writing](https://document360.com/blog/create-skills-md-for-technical-writing/): Learn how to create Skills.md files for AI-assisted technical writing projects.
- [Optimizing Docs for AI Agents](https://document360.com/blog/optimizing-docs-for-ai-agents/): Discover strategies for structuring and optimizing documentation for AI agents and LLMs.
- [Buy vs. Build Documentation Platform](https://document360.com/buy-vs-build/): Guidance on deciding whether to buy a documentation platform like Document360 or build a custom solution.
- [Resources](https://document360.com/resources/): Find a collection of helpful resources for documentation professionals.
- [Glossary](https://document360.com/glossary/): Understand key terms related to documentation and knowledge management.
- [View Demos](https://document360.com/view-demos/): Watch product demos to see Document360 in action.

## Integrations

- [Freshdesk Integration](https://document360.com/integration/freshdesk/): Connect Document360 with Freshdesk for seamless support ticket deflection.
- [Salesforce Integration](https://document360.com/integration/salesforce/): Integrate Document360 with Salesforce for CRM-linked documentation.
- [Zendesk Integration](https://document360.com/integration/zendesk/): Link Document360 with Zendesk for enhanced customer service workflows.

## Support & Contact

- [Support](https://document360.com/support/): Access customer support resources and contact information.
- [Migration Request](https://document360.com/migration-request/): Submit a request for assisted migration of your existing documentation to Document360.
- [Contact Us](https://document360.com/contact-us/): Find contact details for Document360 sales and support teams.
- [System Status](https://status.document360.com/): Check the current operational status of Document360 services.
- [Feedback](https://feedback.document360.com/): Submit feature requests and product feedback to the Document360 team.

## Legal & Information

- [Information](https://document360.com/information/): General information about Document360.
- [Terms of Service](https://document360.com/terms/): Review the terms and conditions for using Document360.
- [Privacy Policy](https://document360.com/privacy/): Understand how Document360 collects, uses, and protects your data.
- [Cookie Policy](https://document360.com/cookie/): Learn about Document360's use of cookies and tracking technologies.
- [Partners](https://document360.com/partners/): Information about Document360's partner and reseller program.

## Call to Actions

- [Sign Up](https://document360.com/signup/): Start a free trial of Document360.
- [Request Demo](https://document360.com/request-demo/): Book a personalized demo of Document360.
- [Pricing](https://document360.com/pricing/): View Document360 pricing plans and options.

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