EN 
Dashboard
Access a dashboard that delivers comprehensive, real-time insights on article performance, review processes, link integrity, and user feedback.
Trusted by thousands of businesses across 150+ countries
Content Overview
- Spot underperforming articles early and course-correct with content improvements.
- Track publishing velocity to understand team productivity and performance level.
- Use engagement insights to double down on content that resonates most with readers.
Articles Assigned to you
- Know exactly which articles require your attention.
- Ensure deadlines are met with zero guesswork.
- Enable personal queue for writers and reviewers.
Review Reminders
- Prevent outdated information from slipping into the reader’s view.
- Automate quality checks so your team focuses purely on content.
- Build trust with readers by delivering verified information.
Your knowledge base health, at
a glance
Feedback to Address
- Capture user sentiment directly from your articles.
- Close the feedback loop faster with visibility into likes, dislikes, and comments.
- Continuously improve documentation using real reader insights.
Broken Links
- See broken links before your readers do.
- Reduce frustration for customers navigating your knowledge base.
- Keep compliance and documentation standards intact without manual checks.
Project Overview
- Track drive capacity to avoid storage surprises.
- Monitor “no result” searches to identify missing content opportunities.
- Stay compliant with visibility into last backup and restoration status.
Access a single command centre for your knowledge base
Without Document360
- Teams rely on scattered spreadsheets and emails to understand status.
- Writers lack visibility into assignments or pending reviews.
- Broken links and storage limits often go unnoticed until users complain.
- Leaders lack clarity on overall project health and usage patterns.
With Document360
- One clean dashboard instantly shows article activity, reads, likes, dislikes, and more.
- Personalized panels highlight your articles, review reminders, and feedback waiting to be addressed.
- Dashboard flags issues in real time, from broken links to drive capacity, so you can fix them before they become problems.
- Project overviews include backups, usage metrics, and engagement insights into one snapshot.
❓Frequently Asked Questions
What does the Document360 overview page show?
The Overview page displays cards for workflow tasks; article performance metrics (views, reads, likes, and dislikes); reader feedback; inline comments; broken link counts; and project-level usage stats, including total readers and Drive storage usage.
Is the Overview page the same for all users?
No. Contributors see analytics and tasks related to their own articles. Admins have access to two tabs: Content overview (combined contributor metrics) and project overview (organization-wide metrics including reader counts and failed searches). The Project overview tab is only visible to admins.
What does the project overview tab show?
The project overview tab shows cumulative metrics, including total readers, Drive storage usage, and failed searches (broken down by knowledge base site search and Eddy AI search). These metrics are not filtered by date.
Where can I view workflow tasks assigned to me?
Workflow tasks assigned to you appear in the Tasks card on the Overview page, organized by due date (today, this week, overdue). You can also access the standalone Tasks page from the left navigation bar.