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How to integrate knowledge base in Zendesk platform

Now integrate your knowledge base into the Zendesk platform, support agents can provide on-point responses to customer queries by searching for and sharing support articles without having to toggle between different tabs on their browser. Also, agents can directly create articles on Document360 knowledge base without having to leave the Zendesk environment.

  • Access the knowledge base within Zendesk
  • Smart look based on ticket title
  • Search for article quickly
  • Preview the article within Zendesk
  • Link your article or insert entire article content in your response message
  • Search through all Languages and Versions
  • Create new articles within Zendesk

Here is an elaborate setup guide for you to refer to – Zendesk Extension

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