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How to integrate Document360 knowledge base in Slack platform

With the launch of the new Document360 app for the Slack collaboration platform, you will equip your support agents with a knowledge base without leaving your Workspace, allowing you to access your knowledge base information within Slack and distribute relevant articles using search commands. You can also browse through numerous article versions in different languages and distribute articles by link or external format.

  • Access your knowledge base data within slack collaboration platform
  • Use Search commands to find the desired article
  • Easily share support articles with your customers and team members in different versions and languages
  • Create articles in any category within Slack and publish them from your Document360 Project.
  • Open articles externally or link it to the channel

Here is an elaborate setup guide for you to refer to – Slack Extension

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