Add the Document360 app to your Zendesk platform to make the most of your knowledge base.
With Document360 connected to Zendesk, you can provide on-point response to customer queries by searching for and sharing support articles without having to toggle between different tabs on your browser.
While responding to support tickets, you can make use of the installed Document360 knowledge base app to respond to customers with support articles. Just click on the app icon and in the search window type in the keyword you’re looking for. You can share either the support article link, or content from the article.
Did not find the article you’re looking for (or) would like to add an article on the go? Your agents can create articles in your knowledge base. There is no need for additional team accounts; new content can be created directly from Zendesk by any agent. Make use of markdown editor to author new articles.
Visit Zendesk and login to your account
Now the window would prompt to enter Title, Token, Roles restriction settings. To obtain and configure API token from Document360 check out our handy installation guide.