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Product Update
Ticket Deflector Analytics: Measure your Metrics
Aug 25, 2021 • Selvaraaju Murugesan
Ticket deflector helps to reduce customer tickets being raised by encouraging customers to …
Knowledge base assistant – Your customized 24/7 support
Jul 16, 2021 • Selvaraaju Murugesan
Knowledge base assistant is a nifty tool that can be embedded in any …
How to find and fix broken links on your knowledge base
Jun 28, 2021 • Document360 Team
How do you feel when you click on a link and it lands …
What’s new in Document360? – May 2021 Product update
Jun 24, 2021 • Kingson S
We are back again with our monthly blog series “What’s new edition” for …
Use tags to organise your knowledge base
Jun 17, 2021 • Selvaraaju Murugesan
Organizing content in a huge knowledge base could be a daunting task. If …
How to Import Word Document into Knowledge Base
Jun 8, 2021 • Selvaraaju Murugesan
Most of the content creator around the world are familiar with Microsoft Word …
A Clever Trick to Manage Documentation at Scale
May 31, 2021 • Selvaraaju Murugesan
Managing a knowledge base that contains fewer number of articles is a piece …
Tips to keep a healthy knowledge base
May 24, 2021 • Selvaraaju Murugesan
Serving right information to content consumers at right time should be mantra for …
Single Sign-On (SSO) for Document360 Knowledge Base
May 18, 2021 • Document360 Team
It is a Monday morning, and your workday has just begun. You fire …
