Gowri Ramkumar's Articles
SAAS Customer Support Best Practices Quick Guide
Jul 22, 2019 • Gowri Ramkumar
Delivering good SAAS customer support is key to long-term success. That much is certain. Using a re...
The SAAS Customer Support Metrics You Need to Measure
Jul 19, 2019 • Gowri Ramkumar
When it comes to measuring your businesses’ SAAS customer support metrics, you need to take a data...
What Is SaaS Customer Support?
Feb 16, 2019 • Gowri Ramkumar
Around 85% of executives believe that delivering a great experience gives companies an advantage ove...
How to Measure SaaS Customer Success
Feb 11, 2019 • Gowri Ramkumar
The probability of converting existing customers is as high as 70%. On the contrary, the chances of ...
What are the Biggest Customer Service Challenges Faced? Solu...
Jan 25, 2019 • Gowri Ramkumar
In today’s world, as the advancements in the technology, the accessibility of information, product...
5 Ways Your SaaS Customer Support Team Can Save Time
Dec 28, 2018 • Gowri Ramkumar
It’s common to find SaaS companies working tirelessly to deliver awesome customer service and incr...
5 Examples of Outstanding SaaS Customer Support
Nov 29, 2018 • Gowri Ramkumar
Some pundits expect the Software-as-a-Service industry to generate 99.7 billion US dollars in revenu...
10 Customer Support Best Practices for SaaS Companies
Nov 13, 2018 • Gowri Ramkumar
The saying goes that "the customer always comes first" and it rings especially true for SAAS compani...
GDPR Update: How We’re Taking Care of Your Data
May 31, 2018 • Gowri Ramkumar
If you’re based in the European Union, your email inbox is probably jam-packed with Updated Privac...