Why Decision Trees? Because Your FAQs Aren’t Working

Confused users? Repetitive support queries? Let your knowledge base do the thinking!

Join us for a 30-minute power session where we’ll explore Document360’s Interactive Decision Tree feature — a fun, visual way to guide your readers step by step to the right answers.

Whether you’re troubleshooting issues, building SOPs, or onboarding users, decision trees help you deliver smart, clickable content that adapts to every scenario. We’ll show you how easy it is to build one, customize it, and boost engagement on your documentation.

Key takeaways

• Live demo
• Real-world use cases
• Q&A to help you get started

This session is ideal for knowledge managers, customer support teams, and anyone looking to elevate their self-service experience with smart, guided workflows.

About the Speaker

Rajasri Nagarajan is the Senior Customer Success Specialist at Document360. With 3+ years of experience in customer success and a deep understanding of Document360, Rajasri has helped numerous customers drive adoption, streamline processes, and achieve measurable outcomes.