Access your Document360 knowledge base articles from Salesforce
Improve your customer and agent satisfaction by utilizing your knowledge base articles to provide better customer experience. Empower your customer support agents to provide accurate responses to your customer support tickets. Offer your customers a personalized support experience.
Document360 app provides users of Salesforce application to search for any knowledge base articles using powerful search engine. Customer support agents can also browse all contents of their knowledge base to assist any support tickets.
Links to Document360 articles can be shared in customer support responses and helps to resolve your customer issues and at the same time this maximize support agents’ productivity.
For any knowledge gaps that exist in your knowledge base, customer support agent can create and publish knowledge base articles in Document360.Watch Video
Here is how you configure and use Document360 app in Salesforce
For a more elaborate integration setup instructions, check out our handy installation guide.