Connect Document360 Knowledge base to your Drift chats and add context to your conversation.
Real-time conversations on the drift chat application with easy access to all your knowledge base articles. Search for articles inside the chat window with simple /command. Share the relevant article links from search along with captions as a chat response.
When a customer or website user tries to initiate the chat support conversation by clicking on the Drift chat icon on your webpage, you would get a notification on the Drift conversations page. You can respond, share files, book meetings from the chat response window.
At any point of time you feel the need to look-up and share any article from your integrated Knowledge base with the user on the other end; just type /doc360 command <space> followed by the search keyword in the chat response window and hit Enter. (/doc360<space>Search term)
Only when document360 is authorized and configured, you would be able to search for and share articles from your knowledge base to your end users.
For a more elaborate integration setup instructions, check out our handy installation guide.