Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
August 2018 Product Update: Landing Page with Category Secti...
Sep 3, 2018 • Document360 Team
It is time for the Document360 August 2018 product update. Let us check out what features the team h...
New Chrome “Not Secure” Warning has Consequences...
Aug 16, 2018 • Catherine Heath
You may have noticed a change in the Google Chrome browser very recently. This change governs how yo...
Knowledge Base Best Practices That Reduce Support Tickets
Aug 6, 2018 • Jubina Prabhakaran
Most knowledge bases fail the same way. They are not under-built. They are under-maintained. A team ...
July 2018 Product Update: Article Search in Portal, Category...
Aug 3, 2018 • Sriram Hariharan
Welcome to the Document360 July 2018 product update! It's that time of the month to take a step back...
How to Integrate Your Self-service Support and One-on-one Su...
Jul 31, 2018 • Catherine Heath
One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies...
Top 5 Uses of Best Knowledge Base Tools for SaaS Product
Jul 19, 2018 • Christina Comben
Knowledge base tools are the future of customer support. 81 percent of all customers try taking ca...
Our Experiences With Algolia QPS Violation
Jul 18, 2018 • Document360 Team
We built Document360 in a bootstrapped model by making use of the right toolset for each purpose. An...
8 Free Knowledge Base Software for Growing Businesses
Jul 17, 2018 • Catherine Heath
Software businesses are built solely on documents before they are ever built into a product. As part...
Beginners Guide to Knowledge Base Organization in a Structur...
Jul 12, 2018 • Christina Comben
Just like how a proper foundation is essential for any building, a knowledge base is essential for y...