Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
5 Internal Knowledge Base Software Options Reviewed
Nov 29, 2018 • Tom Hooker
Great products are necessary, but they don’t guarantee success. This is why SaaS companies of all ...
5 Examples of Outstanding SaaS Customer Support
Nov 29, 2018 • Gowri Ramkumar
Some pundits expect the Software-as-a-Service industry to generate 99.7 billion US dollars in revenu...
The Important Differences Between Help Desk and Knowledge Ba...
Nov 22, 2018 • Gowri Ramkumar
Customers now expect companies to provide self-service support, which they usually achieve using a s...
Grab Document360 at a Huge Discount – Black Friday ...
Nov 22, 2018 • Helen Sheeba
As quoted familiarly “The best way to save money is not to lose it”, Black Friday or Thanksgivin...
Document360’s Feature Spotlight – Bulk Operations
Nov 16, 2018 • Document360 Team
Performing the task of publishing your articles or performing any action on a group of articles one ...
Open Source Knowledge Base: What’s it, Benefits & Top Tools
Nov 15, 2018 • Jubina Prabhakaran
You may be in the market for new knowledge base software, either because you want to promote interna...
10 Customer Support Best Practices for SaaS Companies
Nov 13, 2018 • Gowri Ramkumar
The saying goes that "the customer always comes first" and it rings especially true for SAAS compani...
Document360’s Feature Spotlight – Backup and Restore
Nov 8, 2018 • Document360 Team
Before Data collection begins, a backup and restore policy should be in place to help guide the rest...
October 2018 Product Update: Edit and Undo Published Article...
Nov 2, 2018 • Helen Sheeba
For us customer gratification is of paramount importance, so we approach ways to advance and innovat...