Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
The Important Differences Between Help Desk and Knowledge Ba...
Nov 22, 2018 • Jade Emmons
Customers now expect companies to provide self-service support, which they usually achieve using a s...
Grab Document360 at a Huge Discount – Black Friday ...
Nov 22, 2018 • Helen Sheeba
As quoted familiarly “The best way to save money is not to lose it”, Black Friday or Thanksgivin...
Document360’s Feature Spotlight – Bulk Operations
Nov 16, 2018 • Document360 Team
Performing the task of publishing your articles or performing any action on a group of articles one ...
Open Source Knowledge Base: What’s it, Benefits & Top Tools
Nov 15, 2018 • Jubina Prabhakaran
You may be in the market for new knowledge base software, either because you want to promote interna...
10 Customer Support Best Practices for SaaS Companies
Nov 13, 2018 • Jade Emmons
The saying goes that "the customer always comes first" and it rings especially true for SAAS compani...
Document360’s Feature Spotlight – Backup and Restore
Nov 8, 2018 • Document360 Team
Before Data collection begins, a backup and restore policy should be in place to help guide the rest...
October 2018 Product Update: Edit and Undo Published Article...
Nov 2, 2018 • Helen Sheeba
For us customer gratification is of paramount importance, so we approach ways to advance and innovat...
Strategic Approach to Use Knowledge Base as Marketing Tool (...
Oct 24, 2018 • Jubina Prabhakaran
Having a knowledge base has become essential for almost every SaaS company nowadays. Since the SaaS ...
Document360’s Action Plans after SaaStock 2018
Oct 23, 2018 • Document360 Team
Document360's enthusiasm to spread our message and our spirit of adventure were certainly in evidenc...