Creating a private knowledge base for your internal employees is a great way for organisations to provide employees with important, easy to find information.
However due to the sensitive nature of the information, they prefer it to be private. So there is no risk of sharing private information with the general public.
Check out this video on how to create your own Private Knowledge Base with Document360!
Many companies invest heavily in a knowledge base software for their customers but never bother to maintain an internal knowledge base which can be vital to your employees. There’s no denying as Companies grow they gather a wealth of knowledge and this needs to be managed and maintained and shared throughout the organisation.
Website is accessible for public @ HandBook.Kovai.Co
This information kept as private allowing only employees to have access to such company specific documents.
Sometimes support agents can find it tough trying to deal with impatient customers and trying to get to know the nuances of the product to be able to handle any situation. When there are multiple customers who require different documentation to resolve their issues, an easy to use multi customer knowledge base can be crucial to customer support to gain customer confidence.
Security is a main point of concern now a days lot of companies investing to keep their information secure. There may be multiple teams handling documentation and it will good to authenticate the users that need access.
Team-work writing of articles (by commenting on articles) is possible by increasing Collaboration between Editors & Draft Writers by having a review process in place so Editors can assess the articles before they are published.
Have a SSO login for both the private knowledge base website and the portal for quick and easy access.
Easy organization of articles using the Category manager enables self-learning and allow the user to easily browse through categories.
Document360’s each website has a search icon in the right-hand side of the ribbon. This icon runs along the top of the documentation when clicked. It has a fast intelligent, intuitive search that answers questions as you type. Add Tags to make sure the correct articles pop up when you search on those keywords.
You can add users in various roles Ex – Reader’s Role so employees can consume certain topics like various HR policies, customer support policies, social media policies etc which they should not be allowed to edit.
Organization & communication are key to have your business running like a well-oiled machine. Create a robust private knowledge base that benefits your employees and in turn your customers. Document360 helps you to enable users on both sides of the interaction to find what they are looking for – KNOWLEDGE!
Are you interested in building your private knowledge base – Check out Document360!