Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
July 2018 Product Update: Article Search in Portal, Category...
Aug 3, 2018 • Sriram Hariharan
Welcome to the Document360 July 2018 product update! It's that time of the month to take a step back...
How to Integrate Your Self-service Support and One-on-one Su...
Jul 31, 2018 • Catherine Heath
One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies...
Top 5 Uses of Best Knowledge Base Tools for SaaS Product
Jul 19, 2018 • Christina Comben
Knowledge base tools are the future of customer support. 81 percent of all customers try taking ca...
Our Experiences With Algolia QPS Violation
Jul 18, 2018 • Vishnu Balachandran
We built Document360 in a bootstrapped model by making use of the right toolset for each purpose. An...
8 Free Knowledge Base Software for Growing Businesses
Jul 17, 2018 • Catherine Heath
Software businesses are built solely on documents before they are ever built into a product. As part...
Beginners Guide to Knowledge Base Organization in a Structur...
Jul 12, 2018 • Document360 Team
Just like how a proper foundation is essential for any building, a knowledge base is essential for y...
13 Most Popular Tools for Technical Writing
Jul 11, 2018 • Janeera
Having worked as a Technical Writer for about 10 years in my career, I’ve used a variety of docume...
Pros and Cons of SharePoint Knowledge Base Software
Jul 5, 2018 • Catherine Heath
Many companies who have adopted Microsoft SharePoint KM as Knowledge Base are quickly realizing its ...
June 2018 Product Update: SSL for Custom Domain, Embedding V...
Jul 4, 2018 • Sriram Hariharan
Another month has passed by, and its time to take a look at what we achieved during that period. It'...