Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
10 Knowledge Base Software Best Practice Examples
Dec 19, 2018 • Catherine Heath
A great knowledge base usually follows a set of best practices. These will help you deliver useful ...
What Is a Knowledge Base and Why Do You Need One?
Dec 18, 2018 • Jubina Prabhakaran
Feeling inundated with the data and constantly searching for a small piece of information from the h...
SEO Best Practices for Optimizing a Knowledge Base
Dec 17, 2018 • Jubina Prabhakaran
Do you want to learn how to optimize your knowledge base for both internal search and search engines...
November 2018 Product Update: Caching, Author Page, Offline ...
Dec 10, 2018 • Helen Sheeba
We’re happy to release another set of features today. Most of the features in this November 2018 r...
Best Practices to Improve Knowledge Base Information Archite...
Dec 7, 2018 • Tom Hooker
Information Architecture is a topic that many people may have heard about. You might be wondering wh...
Free Internal Knowledge Base Software Options Reviewed
Dec 7, 2018 • Tom Hooker
Many businesses are turning to digital technologies to increase their profitability, but this change...
5 Alternatives to Zendesk Knowledge Base for 2026
Dec 6, 2018 • Jubina Prabhakaran
Zendesk has been helping support teams since 2017 by building help articles, linking them to tickets...
Document360’s Feature Spotlight – How to Configure C...
Dec 5, 2018 • Document360 Team
Some customers may prefer to keep their domain name at different providers for branding and trust pu...
Document360’s Feature Spotlight – How to Add Custom CSS ...
Nov 29, 2018 • Document360 Team
Customize your website's style and enhance specific parts of your site, using custom CSS and JavaScr...