Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
Feature Spotlight – API in Document360
Mar 11, 2019 • Vishnu Balachandran
API (Application programming interfaces) is an interface for interacting with a web server, with the...
Best Help Authoring Tools for Growing Tech Teams
Mar 8, 2019 • Catherine Heath
Different types of businesses require different types of Help Authoring Tools. If you’re not sure ...
Best Affordable SaaS Customer Support Software
Feb 20, 2019 • Tom Hooker
Creating a reliable customer support department is a critical step for all SaaS businesses. In most ...
Feature Spotlight – File Manager in Document360
Feb 18, 2019 • Vishnu Balachandran
It can be frustrating when you can’t find what you are looking for. Often the benefits of having a...
3 Crucial Disadvantages to HelpNDoc Help Authoring Tool
Feb 18, 2019 • Catherine Heath
HelpNDoc is an example of a Help Authoring Tool used by technical writers to create software documen...
What Is SaaS Customer Support?
Feb 16, 2019 • Gowri Ramkumar
Around 85% of executives believe that delivering a great experience gives companies an advantage ove...
What is Customer Churn and 9 Proven Ways to Reduce It
Feb 15, 2019 • Gowri Ramkumar
Customer churn also referred to as customer attrition, is a business metric that directly represents...
Import and Export Documentation within Document360
Feb 12, 2019 • Vishnu Balachandran
The Import and export capabilities are one of the major features in Document360 which helps the user...
Why did we implement the emoji icons in Document360?
Feb 12, 2019 • Haripriya Loganathan
Why did we implement the emoji icons in Document360 Emoji's speak louder than words. These pictoria...