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Quarterly round-up: A look back into Q3 2021
Sep 27, 2021 • Pratiksha Ramkumar
The world is changing rapidly and so are businesses. Businesses having a knowledge base perform so e...
Cool features to improve your knowledge base user experience
Sep 13, 2021 • Pratiksha Ramkumar
Giving the best reading experience to your knowledge base user is not just about the quality of the ...
Ease your link validation process with Ignore URL
Sep 3, 2021 • Pratiksha Ramkumar
Ever got frustrated while clicking on a link, and the page was not available It must be an unpleasan...
A Guide to Write Help Center Articles: Best Practices
Aug 31, 2021 • Pradeepa somasundaram
A well-written ‘Help article’ creates a shallow product learning curve for your customers and re...
How to Build a Powerful Knowledge Base Chatbot for Smarter C...
Aug 27, 2021 • Pradeepa somasundaram
Imagine if there was a way to help more customers with fewer agents. Well, we’ve got some good new...
Ticket Deflector Analytics: Measure your Metrics
Aug 25, 2021 • Selvaraaju Murugesan
Ticket deflector helps to reduce customer tickets being raised by encouraging customers to self-serv...
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