Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
Feature Spotlight – File Manager in Document360
Feb 18, 2019 • Document360 Team
It can be frustrating when you can’t find what you are looking for. Often the benefits of having a...
3 Crucial Disadvantages to HelpNDoc Help Authoring Tool
Feb 18, 2019 • Catherine Heath
HelpNDoc is an example of a Help Authoring Tool used by technical writers to create software documen...
What Is SaaS Customer Support?
Feb 16, 2019 • Gowri Ramkumar
Around 85% of executives believe that delivering a great experience gives companies an advantage ove...
What is Customer Churn and 9 Proven Ways to Reduce It
Feb 15, 2019 • Jubina Prabhakaran
Customer churn also referred to as customer attrition, is a business metric that directly represents...
Import and Export Documentation within Document360
Feb 12, 2019 • Vishnu Balachandran
The Import and export capabilities are one of the major features in Document360 which helps the user...
Why did we implement the emoji icons in Document360?
Feb 12, 2019 • Haripriya Loganathan
Why did we implement the emoji icons in Document360 Emoji's speak louder than words. These pictoria...
Feature Spotlight – Notifications in Document360
Feb 12, 2019 • Document360 Team
Notifications can inform you who and what exactly has changed in your Knowledge Base. Whenever you...
How to Measure SaaS Customer Success
Feb 11, 2019 • Gowri Ramkumar
The probability of converting existing customers is as high as 70%. On the contrary, the chances of ...
January 2019 Product Update: Notification channel, @mention...
Feb 8, 2019 • Vishnu Balachandran
We saw yet another month of releases focused on valuable feedback provided by our customers. If you...