Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
What Is SaaS Customer Support?
Feb 16, 2019 • Tom Hooker
Around 85% of executives believe that delivering a great experience gives companies an advantage ove...
What is Customer Churn and 9 Proven Ways to Reduce It
Feb 15, 2019 • Jubina Prabhakaran
Customer churn also referred to as customer attrition, is a business metric that directly represents...
Import and Export Documentation within Document360
Feb 12, 2019 • Kuzhali Maheswaran
The Import and export capabilities are one of the major features in Document360 which helps the user...
Why did we implement the emoji icons in Document360?
Feb 12, 2019 • Haripriya Loganathan
Why did we implement the emoji icons in Document360 Emoji's speak louder than words. These pictoria...
Feature Spotlight – Notifications in Document360
Feb 12, 2019 • Document360 Team
Notifications can inform you who and what exactly has changed in your Knowledge Base. Whenever you...
How to Measure SaaS Customer Success
Feb 11, 2019 • Tom Hooker
The probability of converting existing customers is as high as 70%. On the contrary, the chances of ...
January 2019 Product Update: Notification channel, @mention...
Feb 8, 2019 • Vishnu Balachandran
We saw yet another month of releases focused on valuable feedback provided by our customers. If you...
Feature Spotlight – Analytics in Document360
Feb 4, 2019 • Document360 Team
Document360’s latest feature addition – Analytics ensures that you gain an accurate and deep und...
Feature Spotlight – Custom Footer Navigation in Document360
Jan 28, 2019 • Document360 Team
Creating a Custom Footer in your Knowledge Base can be crucial in your marketing strategy to h...