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Let customers find
answers themselves
Give customers a help center that resolves questions before tickets exist, with direct answers, trusted chatbot responses, and article summaries that cut reading time from minutes to seconds.
Trusted by thousands of businesses across 150+ countries
Why your support team is always fighting a backlog
01
Up to 60% of tickets are repetitive how-to questions. The knowledge exists, but it lives in ticket instead of a document.
02
Customers cannot find answers online, so the contact form becomes the path of least resistance.
03
Missing or outdated articles turn simple questions into escalations. Self-service usage falls even as content grows.
Help customers find answers.
Deflect more tickets.
Customers resolve it themselves, at 2 AM
The challenge
Agents answer the same explanation daily, and every answer expires the moment the reply is sent.
How Document360 helps
One branded help center on your own domain, organised into clear topics, so an answer written once works around the clock.
Catch the ticket before it is submitted
The challenge
The contact form is one click from every page, and nobody can prove how much the help center is actually saving.
How Document360 helps
The ticket deflector surfaces matching articles as a request is raised, and analytics record how many queries never became tickets.
Serve answers in the customer’s language
The challenge
An English-only help center pushes every non-English customer straight into the support queue.
How Document360 helps
Built-in localization gives each article switchable language versions, cutting global ticket volume without a regional desk.
Resolve the question at the search bar
The challenge
Keyword search returns forty loosely related articles, so customers give up and open a ticket instead.
The Document360 advantage
Eddy AI returns a direct, cited answer from the whole knowledge base, and raises a ticket with the conversation when a human is needed.
Found on Google, and cited by AI assistants
The challenge
Most customers search before they visit your site. If the help article does not surface there, the ticket does.
How Document360 helps
SEO controls, AI-written metadata and sitemaps make help content indexable, and the MCP server lets AI assistants answer from it.
Every capability, tied to a
business result
Help delivered where customers already are
A help center only deflects if customers meet it before they meet your contact form. Answers are surfaced in-app, in the helpdesk and in search results, and every query comes back as data you can act on.
In-app widget
Contextual help inside your product, so customers never leave the screen.
Inside the ticket
Zendesk, Freshdesk and Zoho agents get the right article in the ticket view.
On your domain
Branded site customization on help.yourcompany.com, indexable by Google.
Ready for LLMs
The MCP server lets AI assistants answer from your approved help content.
What our customers achieved
with Document360
Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer. Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%.
Raquel Heyman
Customer Experience Consultant, Prerender
Document360 gives you a well-rounded view of what’s happening with all facets of your content.
Thibaut de robien
CEO at Fastmag
Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster. Document360’s robust analytics help SysAid swiftly respond to customer feedback, aligning with our customer-centric values.
Rachel
Product Manager, SysAid
Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. Document360 has helped ease the load on our customer support team because customers are now enabled to handle issues themselves.
Michal Petrák
Communications and PR Manager, Comgate
Stop answering
the same ticket twice
Bring your top twenty repeat questions and we will show you what deflection looks like against them.
Questions, answered
❓Frequently Asked Questions
How does Document360 support external-facing knowledge bases?
Document360 supports public knowledge bases with custom domain hosting, branded site customization, SEO configuration (meta titles, descriptions, and sitemaps), and Eddy AI-powered search. Reader feedback (likes/dislikes) and analytics help teams continuously improve content.
How does Document360 help reduce support tickets through a public knowledge base?
The ticket deflector surfaces relevant knowledge base articles when users are about to submit a support request. The "Answered from Knowledge Base" metric in analytics tracks how many queries were resolved without a ticket being submitted.
Can parts of an external knowledge base be restricted to specific readers?
Yes. Document360's mixed access setting allows some content to be publicly accessible while other sections require reader login, letting you gate certain articles for authenticated customers.
Does Document360 support multiple languages for public knowledge bases?
Yes. Document360 supports multi-language content publishing. Each article can have versions in multiple languages, and readers on the site can switch between available language versions.