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Knowledge Base Extension - Microsoft Teams

Microsoft Teams and Document360 – a match made in technology!

Category: Product Update

Last updated on Dec 29, 2022

Remote and Hybrid work is the most challenging aspect of every business, especially due to COVID where collaboration has become the top priority. The pandemic outbreak has taught us 2 things:

  • Nothing can replace human work and digitization was the need of the hour.
  • We need to go hand in hand with both to empower our workforce.

Remote work is not possible without the cooperation of employees. At the same time, we need the best software to enable smooth collaboration to try our best substitute for not meeting your work colleagues.

The companies viewed many advantages to remote work, especially given most countries’ continued pandemic situation and a year of lockdown.

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Two major advantages were provided by remote work:

Encourages employees to stay loyal to you

Working remotely was most desired by job seekers. According to Mom Corps, a flexible staffing firm, 42% of employees wanted to take a salary cut in order to have more flexible work options from their employers. Employees’ willingness to agree with a lower pay scale in exchange for the ability to work from home shows the value that employees place on work-life integration. Employees tend to be happier with flexible work plans, increasing company loyalty.

Reduces Global warming and carbon emissions

Hubstaff recently surveyed 400 business owners on their pandemic insights and found that remote work helped prevent layoffs in 66% of companies, and 44% of companies expected remote work to increase profits. By not having to maintain a physical building, employers can dramatically cut costs of rent, office supplies, utilities, etc., and can reinvest cost savings for growth.

Advantages apart, Many people have started adopting private channels to support learning, workforce hiring, and writing exams, given the uncertainty of the lockdown. Moreover, it gives people worldwide access to their workplace or institution from their homes. Virtual software was in high demand, and popular collaboration tools were used along with it. The tools that experienced tremendous growth in usage and purchase during this time were Microsoft Skype, Zoom meetings, Microsoft Teams, Slack, and Discord.

In the offices, Microsoft Teams, Zoom, and Slack experienced a sudden surge given the capability of such tools to adapt to scale. Everybody wants to keep their employees and clients safe regardless of where businesses are located.

Since Microsoft Teams is used widely across offices in the US, collaboration is seamless; people get to set up appointments and meetings and chat with their teammates under one roof. Be it calling, chatting, or anything, Teams does it all. Here comes a new challenge. How to share knowledge and ramp up new hires? Is that possible on Teams?

Here comes Document360, the #1 rated knowledge base software that simplifies knowledge sharing. With the new Document360 and Teams integration, click the D icon, search for a new article, and share it.



The AI-powered real-time search capabilities make knowledge sharing hassle-free and pull articles from every nook and corner of your knowledge base.

AI powered search in Teams-Document360

You can share your articles with your teammates by clicking on the Document360 widget and responding by continuing the same conversation thread to avoid breaking off the topic. By clicking the “+” button, add the articles by typing the keyword “article”. Enter the desired article you wish to attach for your teammates to read through. This lets you share the conversation with the knowledge base article for contextual collaboration.

Share your articles on teams -Document360

Additionally, You can ramp up new hires using Teams and Document360 by adding the required knowledge base articles and also attach links to videos and your articles enabling collaboration.

Teams integration with knowledge base

The Document360 and Microsoft Teams integrations is truly a match made in Integrations heaven that simplifies knowledge sharing and enables contextual collaboration instantly and seamlessly at the convenience of our house thus making remote and hybrid work environment function. 


An intuitive knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!

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Document360 Team

Mar 17, 2021


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