Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
10 essential customer service skills that drive business growth
Mar 26, 2019 • Catherine Heath
It should come as no surprise that customer service plays a key role in almost everything you do. Yo...
5 Effective Ways To Get Your Customer To Provide Feedback
Mar 22, 2019 • Jade Emmons
Every business has customers, so every business needs to collect feedback from those customers. Delv...
Open Source Help Authoring Tools: The Pros and Cons
Mar 15, 2019 • Jubina Prabhakaran
Your product needs great customer service. A crucial part of this is providing documentation to help...
Feb 2019 Product Update – File Manager, Notification c...
Mar 14, 2019 • Vishnu Balachandran
The month of February was a very focused one for Document360 as we fixated on to bring new solid fea...
Why “FREE” Isn’t Your Answer to Help Authoring Tools
Mar 13, 2019 • Catherine Heath
Investing in your documentation is now essential. 39% of millennials will check a company’s docume...
Feature Spotlight – API in Document360
Mar 11, 2019 • Document360 Team
API (Application programming interfaces) is an interface for interacting with a web server, with the...
Best Help Authoring Tools for Growing Tech Teams
Mar 8, 2019 • Catherine Heath
Different types of businesses require different types of Help Authoring Tools. If you’re not sure ...
Best Affordable SaaS Customer Support Software
Feb 20, 2019 • Tom Hooker
Creating a reliable customer support department is a critical step for all SaaS businesses. In most ...
Feature Spotlight – File Manager in Document360
Feb 18, 2019 • Document360 Team
It can be frustrating when you can’t find what you are looking for. Often the benefits of having a...