Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
How Knowledge Management Can Help You and Your Customers
May 24, 2019 • Tom Hooker
Effective knowledge management is becoming a priority for decision-makers in different industries. 5...
The power of Knowledge Management: Why you need to document ...
May 24, 2019 • Jade Emmons
We’re living in a knowledge economy. That gives you a ready-made game plan for becoming a market l...
Where to Find Ideas for Knowledge Base Articles
Apr 26, 2019 • Jade Emmons
Knowledge bases are a critical part of your customer support. So you have to make sure they’re sup...
Mar 2019 Product Update
Apr 25, 2019 • Vishnu Balachandran
In like manner, the month of March was an exciting one for us, as we opened the door for integration...
9 Document Collaboration tools for Growing Teams
Apr 23, 2019 • Tom Hooker
Teamwork is the foundation stone of any successful business. If your staff can’t work together, yo...
Top 5 Customer Feedback Tools Compared
Apr 12, 2019 • Jade Emmons
Customer feedback is as important to your business as the products you sell. Without it, you’re op...
B2B Marketing Expo 2019- London
Apr 1, 2019 • Document360 Team
The B2B Marketing Expo is Europe’s leading sales event, where year after year, the most proactive ...
Top Tools for Managing Remote Customer Support Teams
Mar 29, 2019 • Tom Hooker
According to some estimates, companies worldwide lose close to 1.8 trillion US dollars to low produc...
10 essential customer service skills that drive business growth
Mar 26, 2019 • Catherine Heath
It should come as no surprise that customer service plays a key role in almost everything you do. Yo...