Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
The Best Customer Support Tools to Achieve Business Success
Aug 12, 2019 • Document360 Team
Good customer support can go a long way. We all know what it’s like to fall victim to a negative c...
The Essential Customer Experience Support Tools You Need to ...
Aug 8, 2019 • Document360 Team
Companies often talk about ‘customer experience’ these days, and less about customer service. Wh...
Technical Writing Tips That Actually Work in 2026
Aug 1, 2019 • Janeera
How much is your documentation costing you right now Not in hosting fees, in wasted engineering time...
How Knowledge Management Application Tools Improve Employee ...
Jul 26, 2019 • Document360 Team
A stunning 95% of executives and decision-makers believe that knowledge management is a company-wide...
The Critical Role of Online Customer Support Tools
Jul 25, 2019 • Document360 Team
We’ve reached a point in consumerism where customer support is ready and primed for innovation. Cu...
The Role of Metrics in SAAS Customer Support
Jul 24, 2019 • Document360 Team
Data makes the world go round, or so they say, and they’re not wrong. A data-driven approach is no...
How You Can Develop a Knowledge Sharing Culture in Your Busi...
Jul 23, 2019 • Document360 Team
Your business culture plays a key role in almost everything you do. From your spending, to your perf...
SAAS Customer Support Best Practices Quick Guide
Jul 22, 2019 • Gowri Ramkumar
Delivering good SAAS customer support is key to long-term success. That much is certain. Using a re...
How Customer Support Tools for Social Media Can Take Your Cu...
Jul 20, 2019 • Document360 Team
There’s no doubt about it, social media is booming! And it continues to grow. Did you know that by...