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About IQVIA
The connective tissue of global clinical research
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. With approximately 88,000 employees across more than 100 countries, the organisation brings together healthcare expertise, health data, advanced analytics and technology to accelerate the development and commercialisation of innovative medical treatments.
As part of that ecosystem, IQVIA acts as a partner to the Foundation for the National Institutes of Health (FNIH.org), taking responsibility for the organisation’s content and documentation. That responsibility carries a specific demand: the information has to be structured, accessible and easy for researchers, healthcare professionals and other stakeholders to discover and consume in public.
The challenge
Specialised research knowledge, scattered across formats and systems
Process and research documentation for FNIH.org spanned multiple formats and systems. There was no single repository built for an external audience, no consistent taxonomy, and no structured search which meant that highly specialised regulatory and scientific content was harder to find than it should have been for exactly the people who needed it most.
For an organisation whose output is read by researchers, clinicians and regulatory stakeholders, discoverability is not a convenience. It is the difference between documentation that gets used and documentation that quietly ages in a shared drive.
Before
- Where documentation lives: Spread across multiple formats and systems
- Audience: No dedicated external destination
- Structure: No consistent categorisation
- Findability: Navigation across disconnected repositories
- Presentation: Inconsistent across sources
- Scalability: Ad hoc as volume grew
After
- Where documentation lives: One centralised knowledge hub
- Audience: Public knowledge base for researchers, clinicians and stakeholders
- Structure: 29 categories, tags and a 67-entry glossary
- Findability: Structured search and navigation in one place
- Presentation: Branded experience aligned to IQVIA and FNIH
- Scalability: A scalable foundation for expanding research and regulatory content
The solution
A public knowledge destination, structured for specialists
IQVIA’s requirement was not simply storage. It was to turn research and process documentation into a professional, navigable public experience that could grow with the volume of material being published.
Centralised knowledge hub
One environment to organise and manage process and research documentation for FNIH.org, replacing scattered content with a single dedicated destination.
Structured categorisation
Categories, tags and glossary entries give complex scientific and regulatory material a consistent taxonomy 82 articles organised across 29 categories, supported by 67 glossary definitions for specialist terminology.
Search and navigation
Researchers and healthcare professionals reach the document they need directly, rather than navigating between disconnected repositories which matters most when the content is detailed regulatory and clinical guidance.
Public-facing, professionally branded
The knowledge base is built for external audiences and presented as a branded experience aligned to both the IQVIA and FNIH identities, creating a consistent, credible destination for published documentation.
A scalable foundation
As additional research, process and regulatory information is published, the platform supports continued growth without re-architecting how content is organised.
In practice
The BGTC regulatory playbook for bespoke gene therapy
The clearest demonstration of what the knowledge base makes possible is the BGTC regulatory playbook detailed guidance for AAV gene therapy development, published openly and structured for ease of navigation. It covers:
- FDA meeting types, including INTERACT and Pre-IND meetings
- FDA meeting package preparation
- IND preparation and submission
- CMC, non-clinical and clinical data summaries
- Expedited regulatory pathways
- Templates, supporting resources and FDA references
This is among the most complex categories of documentation any organisation publishes dense, highly regulated, and consequential to get wrong. IQVIA managed to organize it into a structured, searchable public knowledge base using Document360 rather than a set of disconnected documents.
Business impact
Evidence of active consumption, not shelfware
Over the last 30 days, the IQVIA knowledge base recorded 3,724 views and 146,838 minutes of read time approximately 2,447 hours of documentation consumed in a single month. For specialist research and regulatory content, that is meaningful engagement, not incidental traffic.
| Usage metric | Current value |
|---|---|
| Articles | 82 |
| Categories | 29 |
| Glossary entries | 67 |
| Tags | 3 |
| Views, last 30 days | 3,724 |
| Read time, last 30 days | 146,838 minutes |
| Approximate read time, last 30 days | 2,447 hours |
Centralised research knowledge
A dedicated environment for research and process documentation that would otherwise fragment across systems and formats.
Discoverability by design
Categories, tags, glossary content, navigation and search give researchers and healthcare professionals a structured route to the information they need.
Public documentation as a service to the field
FNIH-related research and process information is presented to external stakeholders from one accessible destination.
Complex knowledge, made navigable
Specialised regulatory content, such as the BGTC playbook, is presented as a structured knowledge experience rather than distributed across disconnected files.
Conclusion
When research knowledge becomes public infrastructure
There is a pattern across organisations that publish technical, regulated or scientific documentation: the move from scattered files toward a live, structured, openly accessible knowledge base consistently changes who can use the material and how quickly. IQVIA’s implementation for FNIH.org sits squarely in that pattern.
The knowledge base already carries 82 articles across 29 categories with 67 glossary entries, and is being read for more than 2,400 hours a month. As the documentation ecosystem grows, the same structure scales with it which is the point of building it this way in the first place.