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Tag: Knowledge Base best practices

Jan 11, 2020 - 15 Mins Read

Creating the Perfect Style Guide for your SaaS ...

Introduction An important part of writing support documentation is how you present it to your users. Wh...

SaaS Document360 Team

Nov 29, 2019 - 7 Mins Read

What to put beneath your support— HelpCenter ...

The most important metric for a SaaS business is customer satisfaction. With the ever-changing and improv...

Customer Support Pradeepa somasundaram

Oct 3, 2019 - 6 Mins Read

How to Create a Knowledge Base

In the modern commercial world, organization, data access and utilization are all key components to maxim...

Knowledge Base Software Document360 Team

Oct 2, 2019 - 6 Mins Read

How to Create an Internal Knowledge Base

Many organizations use knowledge bases in order to service their customer's requirements and ensure they ...

Knowledge Base Software Document360 Team

Apr 26, 2019 - 8 Mins Read

Where to Find Ideas for Knowledge Base Articles

Knowledge bases are a critical part of your customer support. So you have to make sure they’re supporti...

Best Practices Jade Emmons

Dec 19, 2018 - 8 Mins Read

10 Knowledge Base Software Best Practice Examples

A great knowledge base usually follows a set of best practices. These will help you deliver useful conte...

Best Practices Catherine Heath

Mar 8, 2018 - 10 Mins Read

7 Essential Features to Look for in a Knowledge...

Churn. Ask any SaaS manager what their biggest business challenge is and they’ll probably tell you it�...

Knowledge Base Software Christina Comben

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