Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
How Document360 can help improve Remote Work and Internal Co...
Mar 23, 2020 • Saravana Kumar
The COVID-19 pandemic has taken us by unpleasant surprise, affecting our lifestyle business conditio...
9 Customer Support Faux Pas That Enrage Customers (And What ...
Mar 19, 2020 • Document360 Team
If you spend any time at all on Reddit, you can easily find many examples of customer support incide...
Convincing your Developers to Write Technical Product Docume...
Mar 13, 2020 • Document360 Team
In a perfect world, everyone in the company would jump at the chance to write documentation. If you�...
Finding The time To Write Software Documentation In A Busy S...
Mar 6, 2020 • Document360 Team
As a company that makes knowledge-based software, we’re innately biased toward the value of good d...
Transform Haters Into Advocates: The Power Of Customer Suppo...
Feb 28, 2020 • Document360 Team
You may not think of customers complaining as a reason to celebrate. But today’s most successful b...
8 Reasons That Companies Fail To Adopt Self-Service Support ...
Feb 22, 2020 • Document360 Team
You know the value of adopting a self-service support strategy, and yet companies are struggling to ...
5 real-life examples of Knowledge Management success you can...
Feb 11, 2020 • Catherine Heath
Companies seeking to improve Knowledge Management are a bit like King Arthur and his knights in thei...
How to turn off URL previews in Microsoft Teams?
Jan 31, 2020 • Document360 Team
Often times it's just an annoyance seeing that little preview of the website you have shared in your...
Introductory Guide to Markdown for Documentation Writers
Jan 31, 2020 • Catherine Heath
You may well have heard of Markdown, but it’s okay if you haven’t. The typical way that users ...