Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
User Documentation Guide: Expert tips, Best Practices and Ex...
Jul 7, 2020 • Kingson S
If you sell products to customers, you will likely have heard of user documentation. Customers ar...
Should You Host Your Own Knowledge Base?
Jun 30, 2020 • Document360 Team
So you’ve decided a knowledge base is right for your company. A knowledge base offers you unprece...
Looking for alternate to Intercom (Articles) in 2024?
Jun 19, 2020 • Saravana Kumar
We often receive this question on our support "What is the difference between Intercom Articles vs D...
Why do SaaS companies rely on a customer knowledge base?
May 11, 2020 • Document360 Team
Believe it or not, customer service is the core of how you make money in the software industry. Mor...
What’s new in Document360? – April 2020 Product Update
Apr 30, 2020 • Saravana Kumar
At the beginning of the month, we gave a full update on the Q1 of 2020. As a SaaS platform, we const...
How these Top SaaS companies deliver market-leading customer...
Apr 30, 2020 • Document360 Team
The environment moves incredibly fast in the software world. Customer support always has to keep pac...
The Industries that value Technical Writers the Most
Apr 24, 2020 • Kingson S
Many industries highly value technical writing, and in fact, it’s a growing field. Almost every in...
SaaS Self Service: A guide to self-serve and grow your Business
Apr 17, 2020 • Document360 Team
What’s the best of all problems for a SaaS business to have We’d say it’s when there are too m...
Earn the Everlasting Trust of your Customers with a Self-Ser...
Apr 10, 2020 • Pradeepa somasundaram
Trust is that feeling you get when the takeaway service you’ve been ordering from for years delive...