Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
What’s new in Document360? – April 2020 Product Update
Apr 30, 2020 • Saravana Kumar
At the beginning of the month, we gave a full update on the Q1 of 2020. As a SaaS platform, we const...
How these Top SaaS companies deliver market-leading customer...
Apr 30, 2020 • Document360 Team
The environment moves incredibly fast in the software world. Customer support always has to keep pac...
The Industries that value Technical Writers the Most
Apr 24, 2020 • Kingson S
Many industries highly value technical writing, and in fact, it’s a growing field. Almost every in...
SaaS Self Service: A guide to self-serve and grow your Business
Apr 17, 2020 • Document360 Team
What’s the best of all problems for a SaaS business to have We’d say it’s when there are too m...
Earn the Everlasting Trust of your Customers with a Self-Ser...
Apr 10, 2020 • Pradeepa somasundaram
Trust is that feeling you get when the takeaway service you’ve been ordering from for years delive...
What’s new in Document360? – Q1 2020 product update
Apr 5, 2020 • Saravana Kumar
This is our first official product update blog in 2020. We are continuously shipping new features ...
What If You’d Switch To A Knowledge Base Instead of Wiki?
Mar 27, 2020 • Document360 Team
Introduction There it is, sitting at the bottom of your projects list, always getting pushed down t...
How Document360 can help improve Remote Work and Internal Co...
Mar 23, 2020 • Saravana Kumar
The COVID-19 pandemic has taken us by unpleasant surprise, affecting our lifestyle business conditio...
9 Customer Support Faux Pas That Enrage Customers (And What ...
Mar 19, 2020 • Document360 Team
If you spend any time at all on Reddit, you can easily find many examples of customer support incide...