Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
What’s new in Document360? – April 2021 Product update
May 13, 2021 • Kingson S
We are back again with our monthly blog series “What’s new edition” for the month of April 202...
Document360 Awards and Accolades
May 7, 2021 • Pradeepa somasundaram
Since its launch, Document360 has been tried, tested, and trusted by Fortune 500s and Top SaaS Compa...
AI in Knowledge Management: Benefits, Use Cases & How t...
Apr 30, 2021 • Selvaraaju Murugesan
The AI-driven knowledge management market grew from $5.23 billion in 2024 to $7.71 billion in 2025, ...
How Human & Chatbots can optimize your customer support
Apr 27, 2021 • Document360 Team
68% of customers will pay more for products and services from a company with a strong record of good...
Drift+ Document360 – The integration that your support...
Apr 22, 2021 • Document360 Team
What's the first thing that comes to your mind when you hear 'Conversational interface' Live chat Ch...
10 Essential Steps in writing SOPs
Apr 19, 2021 • Document360 Team
If you’re reading this article you’re likely to be looking for guidance on how to write standard...
Top 10 SaaS knowledge base examples to learn from
Apr 2, 2021 • Document360 Team
Customers are desperate to find the information they need – and quickly. This is especially the ca...
Corporate Wiki Vs Knowledge Base-A Guide For SaaS Business
Mar 23, 2021 • Document360 Team
Businesses are often very interested in conserving their knowledge, for the benefit of current and f...
Remote Onboarding Best Practices for New Hires
Mar 19, 2021 • Document360 Team
The COVID-19 global outbreak means that many businesses are shifting to online onboarding practices....